Gabriel Allen
Decatur,TX
Summary
Diverse professional with extensive experience at Masters Services, excelling in customer relationship building and team leadership. Proven track record in enhancing customer satisfaction and driving sales through effective communication and problem-solving skills. Adept at managing service operations and training staff to achieve high-quality results and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Salesperson
Masters Services
Southlake, TX
07.2024 - Current
- Assisted customers in product selection, enhancing overall satisfaction and loyalty.
- Processed transactions efficiently, ensuring accurate cash handling and reporting.
- Maintained product displays to optimize visual merchandising and attract customer interest.
- Collaborated with team members to achieve daily sales targets through effective communication.
- Addressed customer inquiries promptly, resolving issues to maintain a positive shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
HVAC-R Mechanic GM
Masters Services
Southlake, TX
07.2024 - Current
- Manager of several technicians to assure an organized work week
- Charismatic with franchise companies to assure long contracts are set in place and are followed through with.
- Assisted in installation and maintenance of HVAC systems, ensuring optimal performance and compliance with safety standards.
- Supported troubleshooting of refrigeration units, Heaters, Ovens, and kitchen cooking equipment identifying common issues and proposing effective solutions.
- Coordinate with team members on routine maintenance schedules to enhance system reliability.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Demonstrated strong problem-solving skills in complex situations, adapting quickly to unexpected challenges during the course of an HVAC-R project.
- Developed long-lasting relationships with clients through exceptional customer service, resulting in repeat business opportunities for the company.
Service Manager
ProtechsRcs
Austin, TX
04.2022 - 06.2024
- Streamlined service operations, enhancing customer satisfaction and efficiency.
- Developed training materials for new team members, improving onboarding process.
- Managed scheduling and resource allocation, ensuring optimal service delivery.
- Implemented quality control measures to maintain high service standards.
- Analyzed customer feedback to identify areas for service improvement.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Education
No Degree -
Ranger College
Ranger, TXSkills
Customer service
Customer care
Weekly Work Planning
Weekly work preparation
Team charisma
Organization skills
Customer relationship building
Certification
- EPA
- LPG
Timeline
Salesperson
Masters Services
07.2024 - Current
HVAC-R Mechanic GM
Masters Services
07.2024 - Current
Service Manager
ProtechsRcs
04.2022 - 06.2024
No Degree -
Ranger College