Susjeily A. Torres Melendez
Bellevue
Summary
I am seeking a rewarding and challenging career opportunity to utilize my organizational skills and experience through effective communication strategies and forward thinking. Thinking outside the box for effective organizational management.
Overview
21
21
years of professional experience
Work History
Medical Assistant/Receptionist
Discover Vision Centers
Leawood, KS
09.2021 - Current
- Pre Cert for Cataract and YAG Surgery
- Insurance Authorization and Verification
- VA, Tricare, Work Comp Authorization
- Managed patient scheduling and appointment confirmations to optimize clinic flow.
- Assisted with patient intake processes, ensuring accurate data collection and confidentiality compliance.
- Coordinated communication between physicians and patients to enhance care delivery.
- Led training sessions for new staff on office procedures and patient management systems.
- Developed standard operating procedures for front desk operations, enhancing workflow consistency.
- Checked patient insurance, demographic, and health history, to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
Administrative Assistant / Payroll Clerk
DNATA/GSI (Ground Service International)
Newark, NJ
02.2019 - 01.2021
- Greet employees and visitors – Handle Incoming Calls / Receive Incoming Calls
- Perform General Administrative Duties; Order Supplies, Send & Receive Pertinent Emails / Mail / Faxes.
- Maintain Employee Files; Ensure Records Are Up To Date and Make Updates as Necessary.
- Airport ID Issuing Officer - Schedule Appointments for Finger Prints, SIDA Class and Badges. Handle Badge Renewals and Badge Returns & All Other Issuing Officer Duties
- Employee Document Filing.
- Prepare PO’s and Verify Invoices thru the Internal Geotab System.
- Provides Customer Service to all Staff regarding time entry.
- Edit Time Entry Data Reported by Clinical Staff.
- Time Card Analysis for Accuracy.
- Prepare Daily Hour Reports to Add to the FLS (Flight Log System).
- Track Discrepancies in Training Hours, HPTO and Union Dues.
- Monitor HPTO Hours and Training Hours in the Time System.
- Complete Wage Verifications as Needed.
- Maintain Employee Time Cards.
- Daily, Weekly and Monthly Payroll Reporting.
Assistant Manager/Administrative Assistant
Elegant Eyes
East Orange, NJ
02.2013 - 01.2019
- Check in Patient and Verify Insurance.
- Sales Representative
- Train Patients on Proper use of Contact Lenses
- Process Orders for Lenses and Contact Lenses.
- Insurance and Patient Billing.
- Product Shipment to Out of State Clients.
- Record Filing.
- Merchandise Displays, Restock Inventory and Product Pricing.
- Manage the Waiting Area.
- General Office Type Duties.
- Schedule Appointments.
- Maintain Staff and Customer Records.
- Supply Orders.
Housekeeping
Diversified Maintenance
Livingston, NJ
05.2012 - 02.2013
- General Cleaning Duties – Vacuuming, Shampooing, Bathrooms, Windows and Stairways.
- Maintain all Areas Free of Debris.
Cashier
Auntie Annie’s
Newport Mall, NJ
01.2011 - 01.2012
- Opened and closed the store
- Cleaned and organized store before opening to customers
- Safely Prepared Products per Health Code Requirements
- Cashier and Maintained Accurate Register Draws
- Customer Service
Store Manager
La Principal Furniture Store
Vieques, Puerto Rico
06.2005 - 02.2010
- Day to Day Store Operations; Open to Close.
- Supervised 14 Employees
- Inventory Control.
- Bank Deposits, Daily, Weekly & Monthly Reporting, Payroll and AP/AR.
- Maintain and Track Client Inventory in Storage, Prepare Bill of Lading, Data Entry of Shipments and Receivables.
- Resolve Discrepancies with Shipping / Receiving Departments.
- Set up New Vendors and Customer in System.
- Customer Service to include Researching all Discrepancies and Problem Solving with Vendors.
- Process Payments in a Timely Manner to Secure Discounts and Freight Deductions on Invoices.
- Process Checks for Mailing.
- Heavy Call Volumes from Vendors and Customers Regarding Inquiries & Issue Resolution.
- Monthly Review and Reconciliation of all Vendor Account Statements.
Education
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Interamericana University
Fajardo, PR06.2005
Skills
- Geotab, Paychex, E-verify, Microsoft Office Suite
- InstaMed
- Vital Interaction
- Nextgen
Languages
Fluent in Spanish and English
Timeline
Medical Assistant/Receptionist
Discover Vision Centers
09.2021 - Current
Administrative Assistant / Payroll Clerk
DNATA/GSI (Ground Service International)
02.2019 - 01.2021
Assistant Manager/Administrative Assistant
Elegant Eyes
02.2013 - 01.2019
Housekeeping
Diversified Maintenance
05.2012 - 02.2013
Cashier
Auntie Annie’s
01.2011 - 01.2012
Store Manager
La Principal Furniture Store
06.2005 - 02.2010
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Interamericana University