Gabriel Cheatham

• Provide luxury-level customer service and tailored product education to support brand representation and customer satisfaction.
• Orchestrate brand events and activations, focusing on maximizing customer interaction and contributing to sales targets.
• Leveraged product storytelling and needs-based selling techniques to drive daily sales performance.
• Develope and executed strategies to promote brand awareness and strengthen customer loyalty by conveying product benefits, brand values, and expertise in body care.

• Engaged with clients to cultivate lasting relationships, driving brand loyalty and elevating customer satisfaction levels.
• Conducted product demonstrations to effectively showcase features and benefits, aiming to drive sales growth.
• Developed and delivered comprehensive training programs to enhance product knowledge and selling skills among new team members.
• Facilitated strategic development of promotional initiatives in partnership with marketing teams to enhance in-store event visibility.

Advocated for NARS Cosmetics at Ulta Beauty and Sephora locations by delivering exceptional customer service and comprehensive product education.

• Evaluated customer needs and recommended makeup products tailored to enhance natural beauty and reflect personal style.
• Demonstrated practical makeup techniques and product application, fostering customer confidence in NARS product usage.
• Enhanced customer experience and supported sales goals by providing informed product suggestions and guidance during the purchasing process.
• Provided individualized beauty consultations and leveraged extensive product knowledge to foster strong customer connections.
• Executed brand management strategies to maintain a polished image while effectively showcasing NARS products in a fast-paced retail atmosphere.

• Conducted outbound calls to generate leads and promote insurance products.
• Developed rapport with potential clients, addressing inquiries and overcoming objections.
• Utilized CRM software to track interactions and manage customer relationships effectively.
• Collaborated with team members to enhance scripts and improve call strategies.
• Made average of 200 outbound and inbound calls per day.