Summary
Overview
Work History
Education
Skills
Timeline
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Gabriel Coronado Casey

San Antonio

Summary

Team-oriented worker, committed to creating a workplace culture consistent with the organization's mission and values. Dedicated and adaptable, with a proactive attitude and the ability to learn quickly.

Overview

5
5
years of professional experience

Work History

Shift Lead

Mosha inc
San Antonio
12.2024 - Current
  • Capitalized on cross-selling and upselling opportunities to consistently exceed quotas.
  • Managed daily operations including opening and closing duties, restocking shelves.
  • Ensured customer satisfaction by providing quality products and services.
  • Developed expertise in product knowledge to better assist customers with inquiries.

Shift Lead

Starbucks
San Antonio
12.2021 - 12.2024
  • Provided guidance and support to other team members as needed.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Participated in weekly meetings with management team to discuss strategies and goals.

Agent Assistant

Dora Oliveri Insurance Agency
San Antonio
07.2021 - 10.2021
  • Managed client appointments and maintained organized schedules.
  • Responded to customer inquiries via telephone and email.
  • Maintained a database of client information, ensuring accuracy of data entry.
  • Assisted agents with daily tasks such as scheduling appointments, filing paperwork and conducting research.

Whataburger Shift Lead

Whataburger
San Antonio
07.2020 - 07.2021
  • Supervised team members during shifts to ensure smooth operations.
  • Assisted in training new staff on customer service standards.
  • Communicated with management to relay team feedback and concerns.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Maintained cleanliness and organization of work areas throughout the shift.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Prepared and served food items in a fast-paced environment.
  • Followed safety and sanitation guidelines to ensure food quality.

Education

High School Diploma -

Thomas Jefferson Highschool
723 Donaldson Ave
06-2020

Skills

  • Customer service
  • Inventory management
  • Cash handling
  • Team supervision
  • Staff training
  • Time management
  • Communication skills
  • Team motivation
  • Staff supervision
  • Daily reporting
  • Flexible schedule

Timeline

Shift Lead

Mosha inc
12.2024 - Current

Shift Lead

Starbucks
12.2021 - 12.2024

Agent Assistant

Dora Oliveri Insurance Agency
07.2021 - 10.2021

Whataburger Shift Lead

Whataburger
07.2020 - 07.2021

High School Diploma -

Thomas Jefferson Highschool

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Gabriel Coronado Casey
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