Gabriel Gayed
Centreville
Summary
Bilingual Member Services Representative dedicated to fostering an inclusive environment and delivering exceptional customer service. Proficient in managing membership accounts and resolving conflicts while maintaining cleanliness and safety standards. Committed to promoting member engagement and supporting team goals to enhance overall satisfaction.
Overview
1
1
year of professional experience
Work History
Server
Arbor Terrace Herndon
Herndon
2025.06 - Current
- Provided exceptional customer service to residents and guests during dining hours.
- Provided excellent customer service to ensure satisfaction.
- Handled guest inquiries and addressed concerns promptly and professionally.
- Collaborated with kitchen staff to ensure timely and accurate meal deliveries.
- Maintained cleanliness and organization of dining areas and service stations.
- Set up dining rooms for special events according to specific guidelines.
- Monitored inventory levels of supplies and reported shortages to management.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Member Services Representative
Planet Fitness
Chantilly
2025.03 - 2025.11
- Provide exceptional customer service by greeting members and guests, handling check-ins, and responding to inquiries in a professional and courteous manner.
- Promoted membership options and assisted with account sign-ups, upgrades, cancellations, and billing inquiries, contributing to sales and retention goals.
- Conduct facility tours for prospective members, highlighting key features and promoting a judgment-free, inclusive environment.
- Collaborated with team members and management to enhance gym operations, implement special promotions, and improve customer satisfaction initiatives.
- Maintain cleanliness and organization of front desk areas, member lounge, and shared spaces, ensuring adherence to company standards.
- Sanitize gym equipment and high-touch surfaces regularly to ensure a safe and hygienic environment for all members.
- Clean and disinfect locker rooms, restrooms, showers, and changing areas multiple times per shift to exceed sanitation standards.
- Operate the point-of-sale (POS) system to process payments, merchandise sales, and manage guest check-ins.
- Assist with opening and closing duties, including shift logs, inventory tracking, and cash reconciliation.
Education
High School Diploma -
Westfield High School
Chantilly, Va2027-06
Skills
- Customer Engagement
- Exceptional customer service
- Food service
- Sanitation Practices
- Health & Safety
- Inventory management
- Upselling Strategies
- Time Management
- Team Collaboration
- Computer literacy
- Conflict Resolution
- Calm demeanor
Languages
Arabic (Experienced)
Timeline
Server
Arbor Terrace Herndon
2025.06 - Current
Member Services Representative
Planet Fitness
2025.03 - 2025.11
High School Diploma -
Westfield High School