Leasing Professional with 6+ years at the same 478-unit luxury community, generating $30M in closed lease revenue while maintaining a 96% average occupancy rate. Manages the full leasing process: conducting tailored community tours, guiding applications through to approval, and coordinating seamless move-ins — while supporting resident retention through proactive outreach and personalized follow-up. Highly organized and detail-oriented, with strong follow-through on applications, resident files, and deadlines. Proficient in Yardi, Excel, and internet marketing platforms. Dependable and service-oriented, building strong resident trust, above all recognized across leasing, maintenance, and management as a steady, collaborative presence that contributes to a high-performing on-site team.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
The Reserve at Tysons Corner
01.2020 - Current
Generated $30M in closed lease revenue over 6 years while maintaining a 96% average occupancy rate across a 478-unit luxury community in one of Northern Virginia’s most competitive multifamily markets.
Manage the full leasing process for every resident, taking time to understand each prospect’s priorities before conducting tailored community tours, guiding applications through to approval and lease signing, and coordinating a smooth move-in.
Drive lease renewals and manage move-outs end to end—reaching out to renewing residents well ahead of their window to protect occupancy, while ensuring move-out notices are collected by deadline and departing residents receive their move-out instructions clearly and on time.
Serve as the primary point of contact for residents throughout their tenancy — handling concerns, lease transfers, addendums, roommate changes, and early terminations properly and following through so issues are resolved promptly.
Coordinate resident maintenance and service requests as the liaison between residents and the maintenance team — logging tickets, tracking down missing details, ETAs, and parts that need ordering, and staying on each request through completion ensuring nothing falls through the cracks.
Maintain show-ready standards and drive community improvements — inspecting the leasing office, model units, and vacant daily.
Conduct weekly competitor market surveys by contacting competing communities for current pricing, availability, and concession data — compiling structured reports used by the pricing department to set rental rates and determine concessions.
Maintain accurate records and post resident charges in Yardi — trusted with posting move-in and move-out charges, and parking charges, alongside tracking apartment availability, prospect traffic, and leasing activity.
Front Desk Concierge
Compass Concierge
01.2019 - 01.2020
Served as front desk concierge across luxury residential buildings, managing resident and guest relations, package and vendor coordination, building access, and front-desk operations with a hospitality-first approach—covering opening and closing shifts at two primary properties and floating to other buildings as needed, which required adapting quickly to each community’s standards.
Recruited into the leasing office by the regional property manager based on performance, professionalism, and rapport with residents—transitioning from the front desk into a leasing role within roughly seven months.