Gabriel Gonzales
La Grange,IL
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
6
6
years of professional experience
Work History
Store Manager
Deals On Wheels Vape And Tobacco
09.2022 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Citgo Gas Station
01.2019 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Roofing Salesperson
Illinois Roofmasters
06.2018 - 11.2021
- Demonstrated excellent communication skills both in-person and remotely when presenting proposals or discussing project details with clients.
- Utilized advanced negotiation tactics when closing deals or resolving disputes between parties involved in roofing projects.
- Trained and mentored new sales representatives.
- Maintained detailed records of sales activities and client interactions, improving overall organization and efficiency.
- Assisted clients in selecting appropriate roofing materials based on their needs, budget, and aesthetic preferences.
- Conducted regular follow-ups with clients after project completion to ensure satisfaction and gather feedback for improvement.
Shift Manager/Key Holder
Advanced Auto Parts
07.2019 - 11.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Collaborated with upper management on marketing initiatives to drive increased foot traffic and sales revenue.
Education
Federal Income Tax - Certified Tax Preparer
National TaxTraining School
Mahwah, NJ12.2023
Bookkeeping - Bookkeeper Certification
IAP Career Collage
Portland, OR12.2023
High School Diploma -
Lyons Township High School
La Grange, IL05.2018
Skills
- Employee Training
- Promotional Planning
- Retail Inventory Management
- Payroll Management
- Shift Scheduling
- Supply Ordering
- Accurate Cash Handling
- Sales Promotion
- Up-Selling
- Strong communication
- Referral marketing
- Sales analytics
Timeline
Store Manager
Deals On Wheels Vape And Tobacco
09.2022 - Current
Shift Manager/Key Holder
Advanced Auto Parts
07.2019 - 11.2020
Store Manager
Citgo Gas Station
01.2019 - Current
Roofing Salesperson
Illinois Roofmasters
06.2018 - 11.2021
Federal Income Tax - Certified Tax Preparer
National TaxTraining School
Bookkeeping - Bookkeeper Certification
IAP Career Collage
High School Diploma -
Lyons Township High School
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