Gabriel Hall
Hamilton,GA
Summary
Dynamic and detail-oriented professional with a proven track record at Carraba’s Italian Grill, excelling in customer service and effective multitasking. Leveraged exceptional communication skills and hospitality service expertise to enhance guest experiences, significantly reducing wait times. Skilled in reservation management and guest relations, consistently ensuring high standards of service and dining area readiness.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
Carraba’s Italian Grill
Columbus Ga
04.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
Cashier and Party Pro
Sky Zone Trampoline Park
Columbus Ga
04.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Education
Hardaway High School
Columbus GASkills
Customer Service
Effective Multitasking
Patience and Empathy
Phone Etiquette
Customer service expertise
Detail Oriented
Interactive communication skills
Greeting guests
Exceptional communication
Guest Engagement
Cleanliness Maintenance
Hospitality service expertise
Complaint Handling
Guest complaint resolution
Table Bussing
Food Running
Guest Relations
Seating arrangements
Food safety understanding
High-volume dining
Dining area maintenance
Server Support
Menu Memorization
Performance Improvement
Reservation Management
Accomplishments
Certificate:Costumer service specialist
Certification
Customer Service Specialist
Timeline
Hostess
Carraba’s Italian Grill
04.2023 - Current
Cashier and Party Pro
Sky Zone Trampoline Park
04.2022 - 04.2023
Hardaway High School