Gabriel Lago

• Gave customers full attention and attended to their needs.
• Kept clean, organized, and well-stocked checkout areas.
• Worked with supervisory team to meet customer needs.
• Balanced cash drawer at beginning and end of each shift.
• Addressed customer questions and complaints with professionalism.
• Covered multiple store areas by cross-training in different roles.

As an EMT and EMS driver, I responded to emergency and non-emergency calls, provided basic life support and patient care, safely operated the ambulance, and assisted with patient assessment, treatment, and transport. I ensured scene and vehicle safety, communicated clearly with dispatch and hospital staff, completed accurate patient care reports, and maintained the ambulance, equipment, and supplies while delivering calm, professional, and compassionate care under pressure.

Assist agents in conducting compliance checks

• Handle basic customer service
• Was in charge of taking care of ordering shipment and supplies for store
• Assessed team performance to encourage productivity.
• Responded to all customer concerns or issues promptly and professionally.
• Executed cash management duties with POS and shift reports.