Gabriel Lugo
Lawrence
Summary
Accomplished Manager with a proven track record at enhancing guest relations and conflict resolution. Spearheaded initiatives that significantly boosted team performance and customer satisfaction. Expert in staff management and training, adept at fostering a positive work environment and driving profitability through strategic problem-solving.
Overview
8
8
years of professional experience
Work History
Front of House Manager
Burgers by Biggs
06.2023 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
General Manager
The Burger Stand
05.2017 - 06.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Bachelor Of General Studies - Film And Media
The University of Kansas
Lawrence05.2017
High School Diploma -
Shawnee Mission North High School
Mission, KS05.2013
Skills
- Guest relations
- Conflict resolution
- Staff management
- Hiring
- Training
- Problem Solving
Timeline
Front of House Manager
Burgers by Biggs
06.2023 - Current
General Manager
The Burger Stand
05.2017 - 06.2023
Bachelor Of General Studies - Film And Media
The University of Kansas
High School Diploma -
Shawnee Mission North High School
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