Summary
Overview
Work History
Education
Skills
Timeline
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Gabriel Miles

Columbus,WI

Summary

Dynamic leader with proven expertise in employee training and customer service excellence, honed at companies like Walgreens. Excelled in enhancing team performance and resolving customer issues, ensuring high satisfaction levels. Skilled in cash handling and conflict resolution, adept at boosting productivity and maintaining meticulous inventory counts.

Overview

4
4
years of professional experience

Work History

Shift Lead

Walgreens
10.2022 - Current
  • Trained new employees on daily tasks, company policies, and customer service expectations, ensuring their successful integration into the team.
  • Ensured timely completion of all assigned tasks during shifts, maximizing productivity within the team.
  • Enhanced team performance by implementing efficient workflow processes and closely monitoring progress.
  • Partnered with human resources to assist in the recruitment and hiring processes for new team members.
  • Oversaw cash handling procedures at the end of each shift, guaranteeing accuracy in financial reporting and proper security measures were taken.

Shift Lead

Crumbl
02.2024 - 08.2024
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.

Click List

Pick N Save
04.2021 - 02.2022
  • Assembled products according to changing daily work orders and specific customer needs.
  • Checked food goods for quality to remove unwanted items and pack fresh goods.
  • Assisted in inventory management, ensuring accurate counts and proper storage of food products.
  • Supported efficient workflow by maintaining well-organized workstations and properly disposing of waste materials.

Education

High School Diploma -

Columbus High School
Columbus WI
03-2022

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Staff supervision
  • Cash handling
  • Problem-solving
  • Flexible schedule
  • Inventory counts

Timeline

Shift Lead

Crumbl
02.2024 - 08.2024

Shift Lead

Walgreens
10.2022 - Current

Click List

Pick N Save
04.2021 - 02.2022

High School Diploma -

Columbus High School

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Gabriel Miles