Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriel NEDLER

Brooklyn,NY

Summary

Highly motivated individual with 7 years of full time customer service experience is seeking a law enforcement position within the public sector, which would allow for the utilization of developed problem-solving and communication skills as well as an understanding of the respective sector .

Overview

12
12
years of professional experience

Work History

WARE HOUSE AGENT

DHL
Queens, NY
07.2021 - Current
  • Organized warehouse storage areas by stacking boxes, crates, pallets, or other materials neatly on shelves or racks.
  • Inspected shipments for accuracy, damage, and completeness prior to delivery.
  • Assisted in loading and unloading trucks with heavy lifting equipment.
  • Received and processed incoming stock items according to established procedures.
  • Attended regular safety meetings to stay abreast of changing regulations regarding workplace safety.
  • Provided support during peak season periods when additional personnel was needed in the warehouse.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Staged and sorted multiple types of products for loading.
  • Assisted in packaging and labeling of products for shipment.

Lifeguard

Shorefront Y
Brooklyn, NY
02.2016 - 07.2018
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Monitored swimmers to ensure safety in the pool area.
  • Performed emergency rescues when necessary.
  • Provided assistance to swimmers of varying skill levels.
  • Performed regular cleaning and maintenance of pool equipment.
  • Enforced all safety regulations and posted rules for patrons.
  • Assisted with swim lessons for guests and members of the facility.
  • Instructed patrons on proper use of diving boards, slides, ladders.
  • Responded quickly to medical emergencies in the pool area.
  • Reported any unsafe conditions or suspicious activity to management immediately.
  • Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
  • Recognized swimmers in need of assistance and acted quickly.
  • Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.

Customer Service Agent

Fiber group LLC
Hallandale, FL
10.2012 - 01.2016
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Resolved customer complaints quickly and efficiently.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Tracked orders from placement to delivery using internal systems.
  • Monitored customer feedback through surveys and other methods for quality assurance purposes.
  • Identified opportunities to improve customer service processes and procedures.
  • Updated customer records in the CRM system accurately with each interaction.
  • Created reports detailing customer interactions for management review.
  • Generated monthly performance metrics for tracking progress towards goals.
  • Suggested ways to enhance the overall customer experience.
  • Returned customer calls in established turnaround time to meet company objectives.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

Master of Science - Law Enforcement Leadership

Liberty University
Lynchburg, VA
12-2024

Bachelor of Science - Criminal Justice

Berkeley College
New York, NY
05-2020

Associate of Arts - Criminal Justice

Kingsborough Community College
Brooklyn, NY
06-2018

Skills

  • Managerial leadership
  • Client communication and customer support
  • Fluent in English and Russian
  • Excellent verbal and written skills
  • Microsoft Office proficient
  • First aid certified
  • CPR Certified
  • Professional Networking

Languages

English
Professional
Russian
Professional

Timeline

WARE HOUSE AGENT

DHL
07.2021 - Current

Lifeguard

Shorefront Y
02.2016 - 07.2018

Customer Service Agent

Fiber group LLC
10.2012 - 01.2016

Master of Science - Law Enforcement Leadership

Liberty University

Bachelor of Science - Criminal Justice

Berkeley College

Associate of Arts - Criminal Justice

Kingsborough Community College

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Gabriel NEDLER