Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Gabriel Periaswamy

Lynnwood,WA

Summary

Dynamic Member Consultant with a passion for building and nurturing long-lasting connections with customers. Proficient in utilizing financial expertise to understand client needs and recommend tailored solutions. Skilled in collaborating with internal partners such as Mortgage and Wealth Management to address specialized customer requirements effectively. Adept at facilitating transactions and assisting customers with digital banking products. Vigilant in recognizing and mitigating potential fraud and other risks. Flexible in assuming additional responsibilities such as managing branch opening/closing procedures. Committed to supporting community and bank events, contributing to branch success and fostering positive community relationships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Member Consultant

BECU
07.2023 - Current
  • Cultivated strong member relationships through strategic utilization of Member Advantage program and BECU initiatives, ensuring seamless fulfillment of sales cycle
  • Utilized deep product expertise to provide exceptional customer service across business services, consumer lending, deposits, IRAs, and fiduciary accounts.
  • Responsible for Conducting thorough consumer loan interviews, efficiently completing applications and documentation, including income verification. Provided clear financial details for informed lending decisions. Managed end-to-end process for comprehensive member satisfaction.
  • Familiar with TransUnion credit reporting and able to coach members to understand their score.

Specialist

Apple
06.2022 - 06.2023
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns
  • Manage, educate, and inform employees about Apple computers, tablets, and software
  • Provide technical support to customers with Apple products
  • In charge of Mac and iPad seminars to educate consumers on the functions of their Apple devices
  • Assisted customers with making payments or establishing payment plans to bring accounts current
  • Developed tutorials and instructional documents to educate customers on available troubleshooting tools
  • Maintained sustainable client relationships built on trust by applying excellent communication and interpersonal skills
  • Displayed courtesy and strong interpersonal skills with all customer interactions.

Sales Lead

Amazon 4-Star - Sales Team
10.2021 - 05.2022
  • Working the sales floor, training new employees, completing individual and team sales goals
  • Maintain deep product knowledge with the ability to clearly and effectively communicate and demonstrate product features, pricing, and program offers to customers
  • Provide ongoing training in areas including demo and selling skills, product knowledge, and store operations, and assist manager in identifying training needs
  • Maintain a key to the store and open and close the store following the proper procedures
  • Support floor leader's responsibilities including providing peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches.

Sales Associate/ Shift Lead

H&M
11.2018 - 04.2020
  • Use product and fashion knowledge to inspire customers by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives
  • Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routine
  • Handle payments and returns
  • Ensure great garment care to sell the products in their best condition at the right time
  • Follow all procedures and routines regarding safety, security and administrative processes in all areas of the store.

Brand Ambassador

Banana Republic
11.2017 - 02.2018
  • Working the sales floor, completing individual sales goals
  • Assisting customers with product advice, information, and anything they may need help with
  • Completing ship from store orders (finding, packaging, and shipping products)
  • Work early morning shifts, stocking the store with new product shipments.

Education

B. A Economics (Minor in Psychology) -

Seattle University

Associates degree in Economics - undefined

El Camino Community College

Skills

  • Proficient in MS Word & Excel
  • Excellent attention to detail
  • Flexible team player
  • Quick Learner
  • Excellent communication skills
  • Sales and Marketing
  • Excellent managerial technique
  • Business Development Assistance
  • Self-Motivated Professional
  • Strong Organization Skills
  • Strategic Financial Planning

Certification

ACFCS; Certified Financial Crimes Specialist- in progress


Microsoft; Excel 2016 Exam 77-727 Microsoft Excel

Volunteer Experience

Redondo Beach, Volunteer, Assistant Typing of important documents and or files, Organization of office/workplace, Avid note-taking, and creating weekly schedule accordingly, Taking calls, answering messages and leaving notes, Assisting and aiding of any tasks or jobs needed

Timeline

Member Consultant

BECU
07.2023 - Current

Specialist

Apple
06.2022 - 06.2023

Sales Lead

Amazon 4-Star - Sales Team
10.2021 - 05.2022

Sales Associate/ Shift Lead

H&M
11.2018 - 04.2020

Brand Ambassador

Banana Republic
11.2017 - 02.2018

B. A Economics (Minor in Psychology) -

Seattle University

Associates degree in Economics - undefined

El Camino Community College

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Gabriel Periaswamy