Detail-oriented professional with creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
G&A Cleaning
St louis, Missouri
01.2022 - Current
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Directed and supervised team of 6 employees in daily operations.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Treatment Coordinator
Saint Louis South Orthodontics
St louis, Missouri
05.2024 - 08.2024
Resolved any issues related to payment discrepancies or denials in a timely manner.
Participated in meetings focused on improving customer service standards throughout the organization.
Worked closely with medical billing department to ensure accurate coding of all services provided.
Created customized treatment plans for patients based on individual needs.
Ensured compliance with HIPAA regulations as well as other applicable laws.
Maintained communication with healthcare providers regarding referrals and authorizations.
Managed patient scheduling, appointment reminders, and follow-up calls.
Assisted dentist in helping patients determine optimal treatment options.
Scheduled evaluations and procedures for patients.
Assisted patients in understanding their care plans and healthcare options.
Collaborated with payers such as Medicare and Medicaid or private insurers regarding coverage criteria.
Provided guidance to patients about their financial responsibility for services rendered.
Performed administrative duties such as filing insurance claims forms or preparing reports.
Conducted financial counseling sessions for new and existing patients.
Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
Functioned as team leader and organized all treatment and placement activities
Orthodontics Assistant
Saint Louis South Orthodontics
St louis, Missouri
10.2023 - 05.2024
Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
Assisted in the preparation of reports, presentations and correspondence.
Entered data into databases accurately and efficiently.
Developed positive relationships with internal customers through effective communication techniques.
Greeted visitors, clients and guests in a professional manner.
Maintained positive working relationship with fellow staff and management.
Team Leader
Panera
St louis, Missouri
05.2022 - 10.2023
Mentored junior staff by providing advice on how to handle challenging situations effectively
Provided guidance to the team on best practices for completing tasks efficiently and accurately
Mentored and coached team members to ensure successful performance
Resolved problems and escalated high-level issues to supervisor within established timeframes
Demonstrated excellent problem-solving and decision-making skills in resolving conflicts between team members
Addressed customer questions and recommended appropriate products and services to increase satisfaction.
Deli Clerk
Dierbergs
St louis, Missouri
04.2021 - 05.2022
Prepared, packaged, and labeled products for sale to customers
Maintained a clean and organized work area by sweeping, mopping, and stocking shelves
Followed all safety procedures while operating kitchen equipment such as slicers and ovens
Handled cash, credit, and debit transactions for customers
Provided friendly, courteous service to internal and external customers
Greeted customers entering the store to ascertain their needs or preferences in order to provide them with superior service.
Janitorial Worker
Dadi cleaning
St louis, Missouri
10.2020 - 01.2022
Maintained janitorial equipment in a safe and efficient manner
Gathered and disposed of cardboard and packing materials from designated bins
Followed established health and safety regulations while performing job duties
Maintained records of work completed on a daily basis for use in reporting activities.
Education
Associate In Science (A.S.) - Nursing Candidate
STLCC
Saint Louis
05.2024
High School Diploma -
Mehville High school
Missouri
05.2022
Skills
Staff Training
Continuous Professional Improvement
Attention to Detail
Teamwork and Collaboration
Cash Register Operations
Customer Service and Assistance
Inventory Oversight
Inventory Control
Negotiation
Patient Services
Dental Hygiene
Patient Counseling
Patient Education
Equipment Sterilization
Instrument preparation
Disinfecting rooms and equipment
Dental impressions
Oral X-Rays
Proficient in Dolphin
Strong writing and verbal skills
Treatment room setup
Sterilization techniques
Taking X-rays
Chair-side support
Chairside assistance
Office Management
Appointment Scheduling
Clinical Support
Oral Impressions
Oral Hygiene
Problem-solving abilities
Organizational Skills
Medical Records Management
Insurance Verification
Time Management
Certification
CPR
Osha 10
Languages
Croatian
References
Dillon Fears, General Manager, (314) 437-7305,
Irena S Celar ,Owner, ,G&A Cleaning LLC, (314) 614-2339, previous manager of Dadi Cleaning
Ruka Nade, volunteer , St louis, Missouri
Saint Louis South Ortho, Sedina Rahmanovic ,804-503-7676
Volunteer Experience
04/01/18, Present, Provided assistance with daily living activities such as meal preparation, shopping, housekeeping., Followed instructions from supervisors and other contractors., Exhibited strong organizational skills with the capacity to manage multiple tasks simultaneously.
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