Gabriel Verdin Serrano Jr.
Phoenix,AZ
Summary
My main professional goal is to obtain a position within the company bringing my Bi-Lingual professional experience, knowledge and skills. Bringing Honesty, Perseverance and always growing for a better future. I am a great team leader, very motivated to accomplish goals while assisting others to further their skills and succeed. Always sets high standards, takes on new challenges and always exceeds. My experience in Leadership ranges from operations to sales. I have excelled at both consistently earning more responsibility.
Overview
12
12
years of professional experience
Work History
General Manager
Community Choice Financial
- Current
- I am the Leader of the office, I develop our staff to be able to provide excellent service to our guests and meet their finance needs with our available financial loans
- We provide Personal Loans and Title Loans up to $25,000
- I assist in the process from start to finish to ensure customer satisfaction and customer loyalty with our excellent service earning more business through referrals and digital shares
- We offer competitive interest rates to stay #1 in the market, I hire, train and develop for the Arizona Market where we have over 100 locations.
General Manager
Ashley Furniture
10.2018 - 04.2021
- As the leader of the store, I earned the opportunity and was successful in growing the location to a 20 million dollar profit store
- I was responsible for the growth and development of the business
- I learned many operational skills from office development to warehouse planning
- I also trained, coached and developed my sales managers
- I ensured our guests were always taken care of and customer satisfaction was priority
- I placed the last 2 years with the most sales associates to write over 1 million in written sales
- I received many awards up to scoring #1 in the region for bedding and protection contests.
Sales Manager
Ashley Furniture
Avondale Az, Bell rd
10.2015 - 01.2018
- Assisting customers in achieving their personal home furniture needs while delivering outstanding service
- Providing different possibilities to make their dreams come true by having finance bank options and cash options explaining in detail sales summary
- Keeping up with competition by offering the latest styles and pricing
- Take control of the sales from beginning to end, following up with customers to ensure all needs are met
- With my knowledge & experience with consumers I became the top salesman month after month always exceeding metrics and goals
- Reaching different demographics by using my bilingual and people skills
- As a Sales Manager I oversee the day-to-day operations of the sales department and all related functions
- I encourage other representatives for self-development by assisting in deal’s with overcoming objections and rebuttals providing more alternative options to close sales.
Delivery Lead
Ashley Furniture
Phoenix, AZ
01.2013 - 01.2014
- As a driver I averaged 10-14 stops per day all around the valley
- Each morning I personally loaded my own truck making sure all purchases were provided and ready for delivery
- I assembled any type of furniture and made sure it was properly put together, ensuring furniture is in perfect condition
- Kept my dispatcher up to date on my routes and informed us of damaged or refused goods
- I was also a trainer ensuring new hires safely and properly, learn how to load, check for defects and complete delivery with exceptional customer service
General Manager
Copper Star Home Medical Supplies
05.2021
- At Copper Star Medical Supplies, I was the leader of Day-to-Day sales and growth
- I oversaw all sales and training.I trained, coached and developed our staff with High end medical supplies
- I delivered daily training courses with current and new merchandise
- I conducted competitive marketing for the store through meeting Dr Offices, hospital’s, rehabilitation centers and therapy offices
- I opened the new location and broke company sales records.
Education
Associates Degree in Communications -
Rio Salado
Phoenix, AZ01.2006
High School Diploma -
Life skills high school
Phoenix, AZ01.2003
Skills
- Microsoft Word
- Microsoft Excel
- WPM 50
- Short key 65
- Power Point
- Point of Sale
- Workforce Management
- Bilingual in Spanish
References
Upon Request
Timeline
General Manager
Copper Star Home Medical Supplies
05.2021
General Manager
Ashley Furniture
10.2018 - 04.2021
Sales Manager
Ashley Furniture
10.2015 - 01.2018
Delivery Lead
Ashley Furniture
01.2013 - 01.2014
General Manager
Community Choice Financial
- Current
Associates Degree in Communications -
Rio Salado
High School Diploma -
Life skills high school
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