Gabriel Soto
Homestead,FL
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Wendy's through exceptional service and bilingual communication skills. Demonstrated integrity and empathy, mentoring new staff and contributing to a significant reduction in stock discrepancies. Excelled in maintaining high accuracy in financial transactions, fostering repeat business and positive feedback.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
Wendy's
02.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Associate Of Applied Business - Financial Services - Wealth Management
Miami Dade College
Miami, FLSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Bilingual
Certification
Bloomberg Certificate
Digital Marketing Certificate (In progress)
Digital Marketing Simternship ( In progress)
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Wendy's
02.2024 - Current
Associate Of Applied Business - Financial Services - Wealth Management
Miami Dade College
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