Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriel souza-filho

Coconut Creek

Summary

Hospitality professional with over two years at Hilton Embassy Suites, excelling in customer service and problem-solving. Proven ability to enhance guest satisfaction and streamline operations. Strong skills in customer service and administrative tasks, ready to excel in any pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Hilton Embassy Suites
Deerfield Beach, FL
01.2024 - Current
  • Coordinated front desk functions, enhancing guest satisfaction through streamlined check-in and check-out procedures.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated with housekeeping to maintain room availability and cleanliness standards.
  • Two+ years of OnQ experience.
  • Facilitated property management activities amidst significant renovation efforts.

Host, To-go, Busser

Texas Roadhouse
Coconut Creek, FL
08.2021 - 12.2024
  • Managed guest seating and waitlist efficiently during peak hours.
  • Provided exceptional customer service by greeting and seating guests promptly.
  • Coordinated with servers to ensure smooth dining experiences for patrons.
  • Trained new hosts on operational procedures and customer service standards.

Education

High School Diploma -

Coconut Creek High School
Coconut Creek

Skills

  • Problem-solving skills
  • Cash handling
  • Hospitality service expertise
  • Administrative support
  • Training and mentoring
  • Conflict and issue documentation
  • Conflict management
  • Team oversight
  • Computer skills
  • Phone and email etiquette
  • Detail-oriented

Timeline

Front Desk Agent

Hilton Embassy Suites
01.2024 - Current

Host, To-go, Busser

Texas Roadhouse
08.2021 - 12.2024

High School Diploma -

Coconut Creek High School
Gabriel souza-filho