Gabriel Sparks
Cameron,NC
Summary
Accomplished Sales Associate with a proven track record at Westlake Ace Hardware, enhancing customer satisfaction and consistently achieving sales targets. Skilled in cash handling and customer service, demonstrating exceptional teamwork and problem-solving abilities. Excelled in creating engaging store environments and fostering customer loyalty through active listening and personalized service.
Reliable and upbeat Senior Desk Assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Sales Associate
Westlake Ace Hardware
07.2024 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Senior Desk Assistant
University of Nebraska-Lincoln Housing Department
03.2023 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed incoming calls and directed them to appropriate departments for timely resolutions.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Maintained accurate records with diligent data entry, ensuring information was up-to-date and easily accessible.
- In charge of over 100 student employees in the housing department.
- Partook in meetings with the Assistant Director of Housing Mollie Rappl.
Sales Associate
Lowes Home Improvement
02.2022 - 07.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Arts - Criminology
North Carolina State University
Raleigh, NC05-2027
No Degree - Criminal Justice
University of Nebraska-Lincoln
Lincoln, NE05-2026
High School Diploma -
Fayetteville Christian School
Fayetteville, NC05-2022
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Cash handling
- Multi-tasking strength
- Listening skills
- Product sales
- Store opening and closing
- Flexible schedule
- Cash register operation
Timeline
Sales Associate
Westlake Ace Hardware
07.2024 - Current
Senior Desk Assistant
University of Nebraska-Lincoln Housing Department
03.2023 - 05.2024
Sales Associate
Lowes Home Improvement
02.2022 - 07.2022
Bachelor of Arts - Criminology
North Carolina State University
No Degree - Criminal Justice
University of Nebraska-Lincoln
High School Diploma -
Fayetteville Christian School
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