Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriel Ventura

Houston,TX

Summary

Digital Team Lead at Walmart with a proven track record in operations management and customer focus. Achieved significant improvements in order processing time while fostering team growth through coaching and mentoring. Recognized for maintaining customer satisfaction rating and enhancing delivery efficiency, driving loyalty and retention.


Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.

Overview

3
3
years of professional experience

Work History

Digital Team Lead

Walmart
11.2024 - Current
  • Led a team of digital associates to improve efficiency in order fulfillment and online customer satisfaction.
  • Implemented process improvements that reduced order processing time.
  • Monitored digital sales metrics and collaborated with management to achieve departmental goals.
  • Provided ongoing training and mentorship to team members, fostering a culture of growth and development.

In Home Driver

Walmart
03.2024 - 11.2024
  • Delivered groceries and household essentials directly to customers' homes, ensuring timely and accurate service.
  • Maintained a 98% customer satisfaction rating through professional and courteous interactions.
  • Adhered to Walmart's safety and hygiene protocols to guarantee the integrity of delivered goods.
  • Resolved delivery issues promptly to enhance customer retention and loyalty.

Personal Shopper

Walmart
06.2022 - 03.2024
  • Handpicked high-quality items for customers based on their online orders, emphasizing accuracy and freshness.
  • Managed multiple orders simultaneously while meeting tight deadlines.
  • Collaborated with store associates to ensure stock availability and timely substitutions when needed.
  • Received Employee of the Month recognition for outstanding customer feedback and order accuracy.

Education

BBA - Supply Chain Management

Houston Community College
Houston, TX
12-2025

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and Mentoring
  • Operations Management
  • Relationship Building

Languages

English
Native or Bilingual

Timeline

Digital Team Lead

Walmart
11.2024 - Current

In Home Driver

Walmart
03.2024 - 11.2024

Personal Shopper

Walmart
06.2022 - 03.2024

BBA - Supply Chain Management

Houston Community College
Gabriel Ventura