Gabriela Avina
Telecare Corporation
Montclair,CA
8
years of professional experience
Experienced Employee Relations Specialist skilled in managing complex workplace matters, conflict resolution, labor law compliance, and policy enforcement. Proven ability to navigate sensitive employee concerns, foster positive workplace relationships, and partner with leadership to support fair and consistent organizational practices.
Work History
Employee Relations Specialist
1 Year- Lead and manage complex employee relations investigations within a unionized healthcare environment involving harassment, discrimination, retaliation, misconduct, policy violations, and workplace concerns.
- Partner directly with union representatives and stewards on employee relations matters, investigatory meetings, grievances, disciplinary actions, and other labor-related concerns.
- Interpret and apply collective bargaining agreement provisions when advising leadership on employee relations matters, disciplinary actions, attendance concerns, suspensions, separations, and grievance procedures.
- Coordinate union representation for investigatory interviews and other employee meetings while ensuring applicable representation rights and contractual requirements are followed.
- Liaised between employee relations, program leadership, HR, legal, operations, and union representatives to coordinate labor-related requests and resolve employee concerns.
- Maintained organized and confidential documentation for investigations, grievances, disciplinary actions, and labor relations, ensuring accurate case notes, correspondence, and final outcomes.
- Tracked active employee relations and labor matters to ensure timely follow-up and documentation in alignment with internal procedures and applicable CBA timelines.
- Prepare investigative reports, grievance responses, executive summaries, findings, and other employee and labor relations documentation for leadership review.
- Support labor relations initiatives, including strike preparation, operational planning, union activity, and leadership guidance within unionized programs.
Employee Relations Specialist
2 Years 1 Month- Lead and independently respond to investigations involving complex and highly sensitive issues, including complaints of sexual harassment, abusive behavior, discrimination, harassment, retaliation, and other policy violations.
- Interfaced with managers and HR Business Partner to guide and support performance management, including planning, assessing, and approving formal disciplinary actions for employees across organizational levels.
- Collaborated with Legal Counsel, Ethics office, and Protective Service to analyze high-risk HR cases and coordinate action plans for terminations and critical decisions.
- Developed and analyzed metrics related to employee relations to monitor trends and identify improvement areas, enhancing overall employee satisfaction.
- Lead HR projects and work with leaders to implement workforce strategies that support the organization's goals.
Employee Relations /HR Business Partner
10 Months- Partnered with business leaders to deliver strategic HR guidance on employee relations, performance management, workforce planning, talent development, organizational effectiveness, and policy interpretation, enhancing overall workforce alignment.
- Coached leaders through performance concerns, disciplinary actions, investigations, terminations, and employee engagement initiatives, ensuring compliance with employment laws and company policies to foster a fair workplace.
- Coached leaders through performance concerns, disciplinary actions, investigations, terminations, and employee engagement initiatives while ensuring compliance with employment laws and company policies.
- Collaborated with HR and labor relations to support unionized operations, advising leaders on performance management and corrective action while resolving employee concerns in alignment with collective bargaining agreements to maintain workplace harmony.
Employee Relations Associate
1 Year 2 Months- Conducted complex workplace investigations by interviewing employees and witnesses, analyzing findings, and recommending resolutions to ensure compliance with company policies and employment laws.
- Partnered with leaders to address employee relations matters, managing disciplinary actions, terminations, reasonable accommodations, and compliance initiatives.
- Managed employee relations cases, documenting investigations and maintaining confidential records.
- Interpreted policies and procedures to guide consistent responses to workplace concerns.
- Coordinated corrective action processes, ensuring accurate documentation and timely follow-up.
HR Recruiter/ HR Coordinator
1 Year 2 Months- Managed full-cycle recruitment for field and corporate positions, including job postings in TalentReef, candidate sourcing, screening, interviewing, and coordinating hiring decisions to meet organizational needs.
- Provided HR administrative support for 1,000 employees, processing employee status changes and benefits administration in ADP, ensuring compliance with company policies.
- Sourced bilingual candidates for store, warehouse, and corporate requisitions using applicant tracking systems.
- Screened applicants, matched qualifications to staffing needs, and advanced strongest talent for interviews.
- Scheduled interviews, coordinated hiring managers, and maintained candidate communication throughout recruiting process.
HR Shared Services Representative
11 Months- Acted as point of contact for management, providing guidance on onboarding, benefits, leave of absence, and company policies for over 2,000 stores.
- Supported audits, compliance reviews, and mandatory reporting requirements to maintain regulatory standards and operational integrity.
Education
B.A. - Human Development
Skills
Conflict resolution
Grievance resolution
Investigative reporting
Employee coaching
Ethics and compliance
Timeline
Employee Relations Specialist
Telecare Corporation
10.2025 - CurrentRead More
Employee Relations Specialist
JPL NASA
09.2023 - 10.2025Read More
Employee Relations /HR Business Partner
Blattner Company
06.2022 - 04.2023Read More
Employee Relations Associate
Volunteers of America
04.2021 - 06.2022Read More
HR Recruiter/ HR Coordinator
Cardenas Market LLC
12.2019 - 02.2021Read More
HR Shared Services Representative
Panda Restaurant Group
12.2018 - 11.2019Read More
California State University of Long Beach
B.A. from Human Development
Read More