Gabriela Cazon
New York,NY
Summary
Diligent Hostess/Server with proven track record in maintaining welcoming and efficient atmosphere for guests. Successfully managed guest reservations and seating arrangements, ensuring smooth operations during peak hours.
Demonstrated strong communication and organizational skills to enhance guest experiences and streamline workflow.
Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Tacuba Cantina Mexicana
06.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Restaurant Hostess
El Fish
01.2023 - 05.2023
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Answered phone calls to take orders, give information and document reservations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Server
Spanglish
08.2022 - 12.2022
- Worked with Open Table and Resy systems to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Restaurant Hostess
North Shore Diner
04.2022 - 07.2022
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Answered phone calls to take orders, give information and document reservations.
Education
Bachelor's Degree in Finance -
Universidad La Salle
La Paz-BoliviaSkills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Reservations Coordination
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Restaurant Hostess
Tacuba Cantina Mexicana
06.2023 - Current
Restaurant Hostess
El Fish
01.2023 - 05.2023
Server
Spanglish
08.2022 - 12.2022
Restaurant Hostess
North Shore Diner
04.2022 - 07.2022
Bachelor's Degree in Finance -
Universidad La Salle
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