Gabriela Delgado
Miami,FL
Summary
At Caremax Medical Centers, I excelled as a Front Desk Receptionist, enhancing customer satisfaction through top-notch service and efficient appointment scheduling. Skilled in Nextgen and known for exceptional problem-solving abilities, I effectively managed high-volume tasks, significantly improving office workflow. My expertise in customer service and office administration set me apart, demonstrating a proactive approach to guest relations and administrative support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Caremax Medical Centers
05.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Management of medical insurance portals.
- Knowledge on how to obtain an authorization of some insurances.
- Multitasking skills.
Education
Certifield - Certified Billing And Coding Specialist
02-2025
Associate of Science - Industrial Engineering
07-2022
High School Diploma -
06-2019
- Honor Roll Second Semestre 2019.
- Awarded Best Student of Computer Science Class.
- Honoree of Best Student of 11th grade.
- Extracurricular Activities: Musical Festival dance performing.
- Chess Member
- Contemporary Dance Member
- Volleyball Member
- Pine Arts Contest.
- State Math Contest.
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Office organization
- Scheduling appointments
- Oral and writing communication
- Hospitality services
- Front office management
- File organization
- Filing
- Sensitive information handling
- Work prioritization
- Administrative support
- Initiative-taking
- Complex Problem-solving
- Issue handling
- Office administration
- Confidentiality handling
- Guest relations
- Document management
- Skilled in Nextgen
- Researching skills
- Word processing
- Inventory control
- Mail distribution
- Performance improvement
- Proficient in [software]
- Staff management
- Bookkeeping
- Strategic planning
- Departmental support
- Office supplies inventory management
- Correspondence drafting
- Project management
- Multitasking and organization
- Decision-making
- Client communication
- Record keeping
- Data confidentiality
- Email correspondence
- Appointment confirmation
- Customer assistance and interaction
- Visitor and customer relations
- Meeting scheduling
- Multi-line telephone systems
- File management
- Conflict management
- Office management
- Effective planning
- Technical support
- Call routing
- Hospitality best practices
- Mail sorting
- Call forwarding
- Mail handling
- Meeting arrangements
- Task delegation
- Basic accounting
- Clerical support
- Calendar management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Got skills to manage a specialty medical office; scheduling appointments, verifying insurances and supervising that all services are provided efficiently.
- Collaborated to comply with HEDIS insurance projects in record time.
Certification
Certified Billing and Coding Specialist
- HIPAA Compliance Certification – Supremus Group LLC or Training-HIPAA.net.
- Communication Skills for Business (CSB) Certification - Certiport.
- Data Entry Specialist Certificate – National Career Readiness Certificate Plus or ExpertRating.
- Workplace Organization and Management Techniques (WOMT) Certificate - Lean Enterprise Institute.
- Diversity and Inclusion Certificate – eCornell.
- OSHA Certified
Languages
English
Professional Working
Timeline
Front Desk Receptionist - Caremax Medical Centers
05.2023 - Current
Solidaridad Sin Fronteras - Certifield, Certified Billing And Coding Specialist
University of Cienfuegos - Associate of Science, Industrial Engineering
Eduardo Garcia High School - High School Diploma,
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