Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriela Gallardo

Miami,FL

Summary

Attentive and reliable Waitress takes pride in providing excellent customer service and creating memorable dining experiences for guest. Skilled in accommodate guest needs, maintains focus and positive attitude in stressful situations while providing fast service on high volume environments. Trained in POS systems and table-side serving with understanding of food and beverage pairings. Known for maintaining speed and accuracy while keeping attention to detail in high-traffic times.

Overview

6
6
years of professional experience

Work History

Waitress

Klaw Restaurant
03.2023 - Current
  • Provide recommendations on menu items and upsell food and drinks to curate a unique experience.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Maintained guest satisfaction with timely table check-ins to assess food and beverage needs.
  • Handled high-pressure situations with composure, maintaining excellent high service standards even during busy shifts.
  • Checked guests' identification before serving alcoholic beverages.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Shared knowledge of menu items and flavors, enabling guest to make personal decisions based on taste and interest.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on allergies, preferences or dietary restrictions.
  • Worked effectively in fast-paced environments.
  • Ensure guest satisfaction by clarifying questions about orders and specialty items.

Server Assistant

Klaw Miami
05.2022 - 03.2023
  • Assisted with dining room set up prior to and after service period.
  • Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted guest with seating directions and menu selections to support fast-paced restaurant operations.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Arranged tables and chairs for special occasions and events.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
  • Offered product samples, answered questions and helped guest find items.
  • Greeted customers warmly to provide exceptional customer service.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Assisted with bussing tables and cleaning up spills.
  • Answered guest questions about food and beverage items and assisted with menu selections.
  • Received consistent positive feedback from both guest and management for exceptional attention to detail and commitment to excellent service.

Waitress

Yuca 105
03.2021 - 05.2022
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Presented menus to guest promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped guest with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
  • Bussed tables during busy periods and quickly turn over tables.

Bartender

Aoki Teppanyaki And Izakaya
11.2018 - 02.2020
  • Crafted special drinks and cocktail menu items for seasonal offerings.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Mixed unique and interesting cocktails for guest, including bar specials.

Host

Aoki Teppanyaki And Izakaya
02.2018 - 10.2018
  • Answered guest questions about hours, seating, and menu information.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Education

Associate of Science - Business Administration

Miami Dade College
Miami, FL

High School Diploma -

Miami Senior High School
Miami, FL
2017

Skills

  • Menu presentation
  • Close attention to detail on a high volume dining
  • Tableside Service
  • Reliable and Responsible
  • Hospitality prioritization
  • Handle high end service on fast paced environment
  • Wine service
  • Hospitality best practices
  • Team Player
  • Cleanliness
  • Staff Training
  • Menu Memorization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Waitress

Klaw Restaurant
03.2023 - Current

Server Assistant

Klaw Miami
05.2022 - 03.2023

Waitress

Yuca 105
03.2021 - 05.2022

Bartender

Aoki Teppanyaki And Izakaya
11.2018 - 02.2020

Host

Aoki Teppanyaki And Izakaya
02.2018 - 10.2018

Associate of Science - Business Administration

Miami Dade College

High School Diploma -

Miami Senior High School

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Gabriela Gallardo