Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

GABRIELA GONZALEZ

Sunrise,FL

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Seller

CATCH MY WATCH
01.2024 - Current
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Receptionist

NODO SUR FITNESS
03.2021 - 12.2023
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Responded to inquiries from callers seeking information.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Cashier

SUPER CARNES PEPE 2
02.2023 - 04.2023
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Processed refunds and exchanges in accordance with company policy.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Welcomed customers and helped determine their needs.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.

Education

No Degree - Tax Administration

Universidad Nacional Experimental Rafael MB
Venezuela
07.2019

High School Diploma -

Unidad Educativa Colegio Javier
Venezuela
07.2019

Skills

  • Processing payments

Certification

  • Classic eyelashes course (2022)
  • Eyebrows waxing and tinting course (2022)
  • Russian manicure (2024)

Languages

Spanish
Native or Bilingual
English
Professional Working

Additional Information

- Birth date: March 19 of 2002.

- Nationality: Venezuelan.

References available upon request.

Timeline

Seller

CATCH MY WATCH
01.2024 - Current

Cashier

SUPER CARNES PEPE 2
02.2023 - 04.2023

Receptionist

NODO SUR FITNESS
03.2021 - 12.2023

No Degree - Tax Administration

Universidad Nacional Experimental Rafael MB

High School Diploma -

Unidad Educativa Colegio Javier

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GABRIELA GONZALEZ