Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriela Granados

Porter,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Cashier

Chick-fil-A
08.2015 - 01.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.

Office Manager

Calimax Auto Sales
02.2017 - 07.2018
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Clinical Assistant

Ava Orthodontics & Invisalign
08.2018 - 01.2019
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
  • Assisted patients with basic care needs.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained up-to-date patient records with medical histories and test results.
  • Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
  • Followed comprehensive clinical protocols to safeguard patient safety.

Personal Account Manager

JSI & Associates Insurance
02.2019 - 09.2022
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
  • Generated quotes and proposals for clients to match individual needs.
  • Sold auto, home, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Applied EPIC

Personal Lines Account Manager

Lee Insurance Agency
09.2022 - 07.2024
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Utilized CRM software to manage client relationships.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Collected premiums on or before effective date of coverage.
  • Conducted annual reviews of existing policies to update information.
  • Identified and solicited sales prospects in agency databases.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Applied EPIC

Education

High School Diploma -

Caney Creek High School
Conroe, TX
11.2014

Skills

  • Problem-Solving
  • Excellent Communication
  • Critical Thinking
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Customer Relations
  • Microsoft Word
  • Order Fulfillment
  • Active Listening
  • Report Creation
  • Email Marketing
  • Client Needs Analysis

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Personal Lines Account Manager

Lee Insurance Agency
09.2022 - 07.2024

Personal Account Manager

JSI & Associates Insurance
02.2019 - 09.2022

Clinical Assistant

Ava Orthodontics & Invisalign
08.2018 - 01.2019

Office Manager

Calimax Auto Sales
02.2017 - 07.2018

Cashier

Chick-fil-A
08.2015 - 01.2017

High School Diploma -

Caney Creek High School

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Gabriela Granados