Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabriela Hermoso

Elsa

Summary

Dynamic sales associate with a proven track record at Koko Loko Company, excelling in relationship building and cash register operation. Recognized for enhancing customer satisfaction and loyalty through effective communication and problem-solving skills. Committed to delivering exceptional service in high-pressure environments, ensuring a positive experience for all customers.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Koko Loko Company
12.2024 - Current
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Guest Service Representative

Church's Chicken
05.2023 - 11.2024
  • Managed check-in and check-out procedures for guests.
  • Scheduled and confirmed restaurant reservations for guests.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Greeted guests upon arrival by providing warm welcome.

Education

High School Diploma -

Edcouch Elsa High School
Edcouch, TX

Bachelor of Science - Integrated Health Sciences

The University of Texas Rio Grande Valley
Edinburg, TX
12-2028

Skills

  • Flexible schedule
  • Money handling
  • Cash register operation
  • Service oriented
  • Relationship building
  • Excellent people skills
  • Multi-tasking strength
  • Product sales

Certification

  • Texas Alcoholic Beverage Commission License - Since October 2023
  • Food Handlers License - Since October 2023

Timeline

Sales Associate

Koko Loko Company
12.2024 - Current

Guest Service Representative

Church's Chicken
05.2023 - 11.2024

High School Diploma -

Edcouch Elsa High School

Bachelor of Science - Integrated Health Sciences

The University of Texas Rio Grande Valley

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