Gabriela Hernandez
Des Plaines,IL
Summary
Dynamic leader and skilled cashier trainer with a proven track record at McDonald's, enhancing team performance and customer satisfaction through expert cash handling and exceptional service. Specializes in conflict resolution and customer retention, demonstrating empathy and responsibility. Excelled in mentoring new staff, significantly boosting team efficiency and fostering a positive work environment.
Overall, I believe my combination of skills, experience, compassion, and dedication make me a suitable candidate for the patient care technician position at your hospital.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
McDonald's
06.2020 - 07.2024
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
Education
No Degree Yet- Going Into My Second Year - Nursing
Oakton Community College
Des Plaines, ILHighschool Degree -
Maine West Highschool
Des Plaines, IL05.2023
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Positive Attitude
- Cashier training
- Heavy Lifting
- Bedmaking
- catheter care
- perineal care
- feeding
- respectful
Certification
CNA Certification
Languages
Spanish
Full Professional
Timeline
Cashier Team Lead
McDonald's
06.2020 - 07.2024
No Degree Yet- Going Into My Second Year - Nursing
Oakton Community College
Highschool Degree -
Maine West Highschool
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