Gabriela Hernandez
Dallas,TX
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Organized Medical Office Assistant with 3 years of experience. Provides direct and indirect patient care. Talented at healthcare coding and medical records management.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Gastroenterology Practice Associates
Arlington, TX
12.2022 - 04.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Logistics Receptionist
Jasser Logistics
Arlington, TX
05.2021 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TX12.2025
High School Diploma -
Penn Foster Career School
Scranton, PA10.2021
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Relations
- Workflow Optimization
- Documentation
- Customer Service
- Collaboration and Teamwork
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Gastroenterology Practice Associates
12.2022 - 04.2024
Logistics Receptionist
Jasser Logistics
05.2021 - 12.2022
Associate of Arts -
Tarrant County College District
High School Diploma -
Penn Foster Career School