Gabriela Jimenez
Orlando
Summary
Dynamic professional with a proven track record in customer service and team collaboration, demonstrated at Levy Restaurants and other esteemed venues. Excelled in high-pressure environments, significantly enhancing guest experiences and operational efficiency. Skilled in multitasking and effective time management, consistently exceeding sales targets and improving service quality.
Overview
17
17
years of professional experience
Work History
Host
Levy Restaurants
09.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Retail Sales Associate
The North Face Inc.
05.2020 - 09.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Hospitality Team Member
Gwyn's High Alpine Restaurant
11.2007 - 04.2020
- Provided excellent customer service at the hotel bar, promoting an enjoyable atmosphere for patrons while increasing beverage sales.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Assisted in the implementation of new policies and procedures designed to improve overall service quality within the hotel.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
Education
Bachelor of Tourism Management - Tourism And Hospitality Management
Universidad Simon Bolivar
Venezuela12-1998
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Languages
Spanish
Native or Bilingual
English
Professional Working
Interests
- Surfing
- Kayaking
- Camping
- Hiking
- Gardening
Timeline
Host
Levy Restaurants
09.2024 - Current
Retail Sales Associate
The North Face Inc.
05.2020 - 09.2024
Hospitality Team Member
Gwyn's High Alpine Restaurant
11.2007 - 04.2020
Bachelor of Tourism Management - Tourism And Hospitality Management
Universidad Simon Bolivar
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