Gabriela Lopez
Mesa,AZ
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Skin Cancer Specialists
Mesa, AZ
06.2017 - 05.2023
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Registered new patients into practice management software program accurately entering demographic information.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Organized patient charts before each day's clinic sessions began.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Documented notes during patient visits.
- Incorporated outside records into charts and EHR.
Insurance/billing
Progressive Management Systems
West Covina
12.2015 - 09.2017
- Resolved insurance billing issues by liaising between patients, healthcare providers, and insurers.
- Conducted research regarding insurance billing codes when necessary.
- Reviewed and processed patient accounts for collections purposes.
- Worked with insurance companies to ensure timely reimbursement of claims.
- Contacted patients via telephone, mail, and email to discuss payment options.
- Performed data entry tasks related to patient account information updates.
- Documented all conversations between patients and staff related to collections activities.
- Negotiated payment plans with patients based on their financial abilities.
- Researched and responded promptly to customer inquiries concerning billing disputes.
Medical Assistant
Physicians Group of Arizona
Mesa, AZ
01.2013 - 09.2014
- Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
- Maintained filing systems for patient paperwork including insurance forms, lab results, referral letters.
- Greeted patients and visitors in a friendly and professional manner.
- Performed data entry accurately into the practice's EMR system as needed.
- Resolved customer service issues in a timely manner while maintaining professionalism.
- Coordinated referrals between primary care providers and specialists.
- Verified patient demographic information at time of check-in and check-out.
- Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Scanned documents into the practice's EMR system as needed.
Medical Assistant
Optima vein care
Mesa, AZ
12.2010 - 01.2013
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Administered injections, medications and treatments as directed by the physician.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Organized patient charts before each day's clinic sessions began.
- Provided assistance to medical staff in performing minor surgical procedures.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Documented notes during patient visits.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Education
High school diploma -
Pinnacle High School
Tempe, AZ01.2010
MEDICAL ASSISTANT CERTIFICATION -
PIMA MEDICAL INSTITUTE
01.2010
Skills
- Patient-focused care
- HIPAA Compliance
- Patient Scheduling
- Payment Collection
- Account Management
- Understands medical procedures
- Communicating with patient families
- Vital sign monitors
- Medical Records Management
- Insurance Verification
- Customer Service
- Stocking supplies
- Patient Management
- Insurance Claims
- Infection control procedures
- Office Administration
- Appointment management
- Referral Verification
- Records Management
- Front Desk Operations
- Electronic Medical Records
Skills
Obtaining patient insurance benefits and authorizations, Communicating with patients to insure healthcare benefits are understood, Keeping constant communication with insurance providers to insure all requirements enforced by insurance companies are being complied by the office, Collecting Copay’s/ Deductibles/ Out of Pocket amounts, Updating and obtaining referrals from primary care offices, Managing medical records while complying with HIPPA guidelines, Obtaining and recording patient vitals, Executing urinalysis testing, Assisting in sterile office procedures, Maintaining ultrasound equipment, Stocking and maintaining patient rooms
References
available upon request
References
References available upon request.
Timeline
Medical Assistant
Skin Cancer Specialists
06.2017 - 05.2023
Insurance/billing
Progressive Management Systems
12.2015 - 09.2017
Medical Assistant
Physicians Group of Arizona
01.2013 - 09.2014
Medical Assistant
Optima vein care
12.2010 - 01.2013
High school diploma -
Pinnacle High School
MEDICAL ASSISTANT CERTIFICATION -
PIMA MEDICAL INSTITUTE
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