Gabriela Luna
Indiantown
Summary
Over 9 years in high-volume dining establishments. Proven track record in enhancing customer satisfaction, optimizing operational efficiency, and driving revenue growth. Welcoming guests with high professionalism delivering friendly and prompt services. Seeking to influence expertise in team leadership and strategic planning to contribute to the success of Shrimper's Raw Bar and Grill.
Overview
4
4
years of professional experience
Work History
Server
Shrimper's Bar and Grill
Stuart
02.2021 - Current
- Delivered excellent customer service in fast-paced dining environment, ensuring guest satisfaction.
- Accurately processed customer orders and coordinated with kitchen staff for timely food delivery.
- Managed cash and credit card transactions to maintain financial accuracy.
- Maintained clean and organized dining areas, adhering to health and safety standards.
Customer Service Representative
International Wholesale Tile
Palm City
09.2022 - 01.2025
- Facilitated clear communication of products through active listening and engagement.
- Provided constructive feedback to team members while embracing input from peers.
- Mediated conflicts between upset customers and company policies with composure.
- Managed multiple inquiries simultaneously while prioritizing tasks effectively.
- Gained deep understanding of company offerings and internal processes for improved service.
Customer Service Representative
Great Florida Insurance
Indiantown
03.2021 - 07.2022
- Demonstrated strong attention to detail in recording sales and financial reports.
- Managed time effectively while multitasking across various communication channels.
- Addressed customer inquiries via phone, email, chat, and in-person interactions.
- Advised on policies professionally to foster positive customer relationships and loyalty.
- Organized private customer files for easy retrieval and data management.
Education
High School Diploma -
South Fork High School
Stuart 05-2019
Skills
- Financial transactions
- Client relations
- Dispute resolution
- Time optimization
- Collaborative teamwork
- Information management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
International Wholesale Tile
09.2022 - 01.2025
Customer Service Representative
Great Florida Insurance
03.2021 - 07.2022
Server
Shrimper's Bar and Grill
02.2021 - Current
High School Diploma -
South Fork High School