Gabriela Martinez
North Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Dental Receptionist
East Lake Mead Dental
Las Vegas , Nevada
06.2023 - Current
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Responded to inquiries from patients regarding their accounts or dental services offered.
Receptionist
Office Plus USA
LAS VEGAS , Nevada
09.2019 - 06.2023
- Organized conference room reservations for meetings or events.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
Assistant Manager
SUBWAY®Restaurants
LAS VEGAS , Nevada
07.2014 - 09.2019
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
Education
High School Diploma -
Cheyenne High School
North Las Vegas, NV05-2015
Skills
- Patient Scheduling
- Dental Terminology
- Office Opening and Closing
- Insurance Verification
- Administrative Support
- Issue Resolution
- Confidentiality
- Excellent multitasking capability
Languages
Spanish
Native/ Bilingual
Timeline
Dental Receptionist
East Lake Mead Dental
06.2023 - Current
Receptionist
Office Plus USA
09.2019 - 06.2023
Assistant Manager
SUBWAY®Restaurants
07.2014 - 09.2019
High School Diploma -
Cheyenne High School
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