Gabriela Martinez

Sales Associate

Victoria's Secret & PINK

08.2024 - Current

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
In addition to managing shipments, organizing inventory, and conducting audits in the backroom at Victoria’s Secret and PINK, I also worked diligently on the sales floor, where I assisted customers with product selection, ensured shelves were stocked and visually appealing, and maintained a high standard of cleanliness and organization. I balanced both roles, effectively transitioning between managing backroom logistics and providing exceptional customer service, ensuring smooth store operations and a positive shopping experience for every customer.
Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Increased customer loyalty with personalized shopping experiences and attentive service.
Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.