Gabriela Martinez
Reseda,CA
Summary
Customer-oriented and determined sales professional with extensive experience in customer service and a proven track record of leading teams to success through effective leadership. Committed to fostering a healthy, positive, and productive work environment while consistently demonstrating focus and dedication in every role. Adept at navigating challenges with resilience and a solution-oriented mindset, ensuring exceptional service delivery and team cohesion. Passionate about contributing to organizational goals while enhancing the overall customer experience.
Overview
15
15
years of professional experience
Work History
Sales Associate
Osborne and Little
West Hollywood, CA
06.2021 - Current
- Conducted monthly inventory of the showroom
- Promote new collections utilizing a full range of marketing materials and targeted efforts
- Assisted clients through the entire project cycle including;shopping,scheming,order placemen, and follow-up
- Took care of the memo room with replenishments and discontinues
- Solved customer challenges by offering relevant products and services
- Cultivated strong customer relationships to drive repeat business and enhance client satisfaction.
- Assisted in product displays to optimize visual merchandising and increase sales engagement.
Panera
01.2019 - 01.2020
- Ordered daily supplies to ensure we were fully stocked
- Conduct on hand inventory consistently each month
- Responsible for restaurant revenue by increasing the client spend via upsell competitions
- Managed guest relations and restaurant experience daily
- Focused on multi-tasking from answering phone calls to take orders, managing the cash register, making orders, and providing excellent customer service; especially during rush hour
- Handled all the prepping of food and meals while maintaining a strong work ethic to ensure al prepped food had the right expiration stickers and F.I.F.O
Cleaning Crew Member
ANCEMA Green Cleaning
Pittsburgh, PA
01.2017 - 01.2018
- Maintain a good knowledge of the company's standards
- Clean the facilities thoroughly and have attention to detail
- Communicate with the facilities' employers weekly involving equipment, what needs to get done/what has been done, and cleaning supplies
Talent Intern
The Jerry Pace Talent Agency
Burbank, CA
01.2016 - 01.2017
- Opened/wrote emails daily
- Maintained the office stocked with supplies and necessities
- Helped my talent manager narrow down his options of who to represent
Women's Team Lead
Urban Outfitter
Los Angeles, CA
01.2011 - 01.2015
- Maintained knowledge of our inventory and what is being sold more/less
- Communicated with the floor sales team on what needed more assistance
- Made weekly floor arrangements to push certain merchandise to sell
- Was given the position of "stylist" and had the responsibility to provide contracts, make sure the contract was being honored and worked with any stylist that needed help pulling clothes for photo shoots, movies, or TV shows.
Education
Diploma -
Fairfax High School
01.2009
Certificate of Cinema - Cinema/Television
Los Angeles City College
Los Angeles, CA06.2020
Skills
- Customer Relations
- Inside Sales
- Relationship Building
- Time management, ability to work under pressure
- Self motivated, strong work ethic
- Detail Oriented
- Product and Service Kowledge
- Quick learner
Languages
Spanish
Full Professional
Timeline
Sales Associate
Osborne and Little
06.2021 - Current
Panera
01.2019 - 01.2020
Cleaning Crew Member
ANCEMA Green Cleaning
01.2017 - 01.2018
Talent Intern
The Jerry Pace Talent Agency
01.2016 - 01.2017
Women's Team Lead
Urban Outfitter
01.2011 - 01.2015
Diploma -
Fairfax High School
Certificate of Cinema - Cinema/Television
Los Angeles City College