Gabriela Mirales
Edmond,OK
Summary
Dynamic professional with a proven track record at Oklahoma Pain Physicians, adept in medical office administration and delivering exceptional customer support. Skilled in EMR/EHR and renowned for exceptional telephone etiquette, I consistently enhance patient and client satisfaction. Excel in high-pressure environments, leveraging problem-solving abilities to achieve results and foster positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Oklahoma Pain Physicians
01.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Sales Athlete
Nike Factory Outlet
11.2022 - 11.2023
- Navigated complex sales situations skillfully, leveraging strong problem-solving abilities to close deals successfully.
- Enhanced customer loyalty through regular communication, personalized offers, and attentive service.
- Stayed abreast of industry trends, ensuring relevant knowledge was applied during client interactions for informed decisionmaking.
- Collaborated with cross-functional teams to ensure seamless customer experience from initial contact to closing the sale.
CNA
Clermont Health And Rehabilitation Center
10.2020 - 12.2022
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
MacArthur High School
Lawton, OKCNA -
Gabriela Health Institute
Orlando, FLSkills
- Letter preparation
- Appointment management
- EMR / EHR
- Medical office administration
- Typing and filing
- Telephone Etiquette
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Oklahoma Pain Physicians
01.2024 - Current
Sales Athlete
Nike Factory Outlet
11.2022 - 11.2023
CNA
Clermont Health And Rehabilitation Center
10.2020 - 12.2022
MacArthur High School
CNA -
Gabriela Health Institute
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