Gabriela Parra
Naples,FL
Summary
Passionate Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and keeping track of schedules for various individuals. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
6
6
years of professional experience
Work History
Lead Front Desk Administrator
Whetstone Eye Care
01.2023 - Current
- Serve as primary point of contact for patients
- Verify insurance eligibility and collect payments
- Maintained and updated patient records in compliance with HIPAA
- Communicated patient questions and concerns to optometrist to facilitate timely care
- Assisted patients with contact lens preparation, enhancing examination readiness
- Verify contact lenses for patients have been ordered and are dispensed appropriately
- Provide information to patients on Ophthalmic procedures, preparation, and diagnoses
- Manage a variety of responsibilities within administration and clinical work
- Opened and closed the facility according to established procedures.
- Ensure inventory is stocked daily
- Verify patient ledger accounts
- Guided team members in achieving project goals.
Patient Support Volunteer
Florida Cancer and Research Specialists
01.2024 - 01.2025
- Provided non-medical assistance to patients in infusion room, offering companionship, comfort, refreshments, and support to nursing staff.
- Assisted patients with appointment scheduling and coordination of care services.
- Provided emotional support and resources to patients undergoing treatment.
- Collaborated with medical staff to ensure seamless patient communication.
Front Desk Administrator
The Players Club and Spa
01.2021 - 01.2023
- Executed opening and closing procedures to maintain facility operations.
- Assisted gate attendants with daily guest check-ins, ensuring smooth and efficient arrivals
- Welcomed guests and renters at entrance
- Provided information about club hours, events, reservations, and reciprocals to enhance guest experience
- Printing membership cards for members and renters
- Updated and faxed documents, information sheets, and club forms to maintain accurate records and communication
- Responsible for opening and closing procedures
- Supported sales team by providing product information
Education
Bachelors - Health Science
Florida Gulf Coast University
Associates - Arts
Florida SouthWestern State College
Diploma -
Lely High School
Skills
- Patient Care
- Patient Support
- Appointment scheduling
- Payment processing
- Data Entry
- Inventory management
- Microsoft Excel
- Microsoft Word
- Calendar management
- Time Management
- Team Collaboration
- Adaptability
- Professionalism
- Detail orientation
- Attention to detail
- Problem-solving
- Flexible
- Effective Communication
- Effective communication
- Organized
- Bilingual
- Attention to detail
- Calendar management
- Financial Transactions
Timeline
Patient Support Volunteer
Florida Cancer and Research Specialists
01.2024 - 01.2025
Lead Front Desk Administrator
Whetstone Eye Care
01.2023 - Current
Front Desk Administrator
The Players Club and Spa
01.2021 - 01.2023
Bachelors - Health Science
Florida Gulf Coast University
Associates - Arts
Florida SouthWestern State College
Diploma -
Lely High School