Gabriela Peterssen
Miami,FL
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Auto Glass R Us
Miami, FL
06.2021 - 08.2021
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
After Care Counselor
Somerset Kendall Academy
Miami, FL
03.2023 - Current
- Provided first aid care as needed while adhering to proper safety protocols.
- Provided homework assistance to ensure students comprehended material and completed assignments on time.
- Observed student interactions closely to identify potential areas of concern or conflict requiring intervention.
- Maintained accurate records of attendance, behavioral incidents, and communication with parents or guardians.
Sales Associate
Aeropostale
Miami, FL
07.2022 - 11.2022
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor Of Applied Science - Criminology
Florida Stare University
Tallahasee , FLHigh School Diploma -
Terra Environmental Research Institute
Miami, FL05.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Client Confidentiality
- Technology proficiency
- Empathy and Active Listening
- Classroom Management
- Parent Communication
- Student Monitoring
- Friendly and Respectful
- Caring and Responsible
- Problem-solving abilities
- Punctual and Reliable
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
- Interpersonal Skills
- Professionalism
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
After Care Counselor
Somerset Kendall Academy
03.2023 - Current
Sales Associate
Aeropostale
07.2022 - 11.2022
Front Desk Receptionist
Auto Glass R Us
06.2021 - 08.2021
Bachelor Of Applied Science - Criminology
Florida Stare University
High School Diploma -
Terra Environmental Research Institute