Gabriela Rodriguez
Cottonwood Heights,UT
Summary
In my current role as a Scheduling Coordinator, I lead a team of 7 Customer Service Advocates, overseeing various operational aspects. This includes scheduling agents, managing onboarding processes, addressing team issues as they arise, and ensuring the smooth functioning of our call center operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
University Of Utah
South Jordan, UT
03.2023 - Current
- Utilized advanced software tools like Excel, Outlook, Epic and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Patient Relations Specialist
University Of Utah
West Valley City, UT
08.2022 - 02.2023
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Served as a liaison between patients, families, and medical staff to ensure clear communication regarding treatment plans and expectations.
- Developed strong rapport with patients, fostering trust and open communication lines.
- Educated patients on available resources, empowering them to make informed decisions about their care options.
Assistant Manager
Darden Restaurant Group
Murray, UT
10.2018 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Account Manager
Microsoft
Ecuador
06.2015 - 07.2018
- Contributed to team success by helping train and motivate less experienced team members.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Health Insurance Specialist
Chubb Group Of Insurance Companies
Ecuador
03.2011 - 06.2015
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Improved departmental efficiency through the implementation of automation tools for routine
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Education
MBA - Data Analysis
University of Utah
Salt Lake City, UT05.2026
Bachelor of Computer Science - Computer Engineering Technology
Universidad De Especialidades Espiritu Santo
Guayaquil, Ecu05.2017
Skills
- Customer Service
- Team Building Leadership
- Planning and coordination
- Computer Skills
- Relationship Building
- Customer relationship development
- Problem-Solving
- Willing to Learn
- Strong Work Ethic
- Customer relations understanding
Certification
- Certified Data Analytics Professional , Google
- Certified Spanish Medical Interpreter
- Leading Diverse Teams & Organizations, University of Michigan
- Office 365 Fundamentals Microsoft Word and Microsoft Excel
- Microsoft Certification MTA Programming
- IT Essentials PC Hardware and Software Routing and Switching,CCNA
- Microsoft Certification MTA Database Fundamentals
- Utah Food Handle Permit
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Scheduling Coordinator
University Of Utah
03.2023 - Current
Patient Relations Specialist
University Of Utah
08.2022 - 02.2023
Assistant Manager
Darden Restaurant Group
10.2018 - 12.2022
Account Manager
Microsoft
06.2015 - 07.2018
Health Insurance Specialist
Chubb Group Of Insurance Companies
03.2011 - 06.2015
MBA - Data Analysis
University of Utah
Bachelor of Computer Science - Computer Engineering Technology
Universidad De Especialidades Espiritu Santo