GABRIELA RODRIGUEZ
Dallas,TX
Summary
Strategic Business Development experienced in formulating contracts and agreements for key accounts, driving value through actionable plans. Skilled in overseeing contract compliance, selling product solutions, and managing customer expectations. Proficient in advanced CRM software and adept at negotiation to deliver effective management solutions.
Overview
8
8
years of professional experience
Work History
STRATEGIC ACCOUNT MANAGER
OOMA
01.2024 - Current
- Manage high-value strategic accounts across telecom, healthcare, and private sectors, delivering tailored voice and collaboration solutions.
- Build and maintain executive-level relationships with key stakeholders to drive long-term customer satisfaction and account expansion.
- Partnered with internal resources to present additional value and expertise to clients.
- Conduct regular business reviews and performance assessments to identify opportunities for optimization and cross-sell initiatives.
- Built credibility and trust to influence client's buying decisions.
GLOBAL ACCOUNT MANAGER
2600HZ & OOMA
08.2023 - 01.2024
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Manage the full sales cycle, from technical discovery and product alignment to pricing strategy and contract negotiation.
- Oversee international partner relationships and drive adoption of the 2600Hz Kazoo platform across diverse markets, including North America, LATAM, and EMEA.
- Analyze customer usage data and feedback to provide proactive consultative insights and optimize account performance.
PRODUCT MANAGER / STRATEGIC ACCOUNT MANAGER
B-LYNK
03.2022 - 08.2023
- Developed and executed the product roadmap, led the product development team of 5, and contributed to pricing strategies.
- Gathered and analyzed customer feedback to drive product improvements and innovation.
- Collaborated with cross-functional teams including engineering, marketing, UX, and others to ensure successful product launches.
- Successfully managed client relationships, provided ongoing support, and identified new business leads.
- Demonstrated a strong track record of achieving results, with $360 thousand in sales generated through cross-selling and targeted marketing efforts.
PROVISIONING ENGINEER & SERVICE DELIVERY PROJECT MANAGER
TELIAX
03.2019 - 02.2021
- Served as an internal escalation point for maintenance, managed new feature deployments, and reduced operational task completion time by 35% through effective problem escalation and reproduction.
- Cut annual costs by $75,000 through strategic negotiation of vendor Service Agreements.
- Automated routine tasks by creating SQL queries in PostgreSQL, decreasing task completion time by 25%.
- Improved Operations Team performance by 20% by training members on product implementation and usage.
PROVISIONING ANALYST
TELIAX
09.2017 - 03.2019
- Actively managed 100,000+ customer numbers, and all customer accounts on both products offered by the company using Customer Service Software (Freshdesk).
- Programmed scripts to leverage provider's APIs and automate business processes.
- Developed, designed, and deployed Python scripts to interact with vendor APIs, integrating them with our platform to benefit our customers.
- Maintained Database for all telephone numbers (Toll-Free and DIDs) of our customers across all platforms.
Education
POSTGRADUATE PROGRAM - DATA SCIENCE & BUSINESS ANALYTICS
UNIVERSITY OF TEXAS AT AUSTIN
12.2021
BACHELOR OF APPLIED SCIENCE DEGREE - COMPUTER SCIENCE
UNIVERSITY OF TEXAS AT DALLAS
12.2017
Skills
- Negotiation
- CRM
- Project Management Solutions
- Python
- SQL
- Machine Learning Algorithms
- Java
- Customer segmentation
- Linux
- HubSpot
- Tableau
- Anaconda
- MySQL
- Google BigQuery
- Dynamics 365
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
STRATEGIC ACCOUNT MANAGER
OOMA
01.2024 - Current
GLOBAL ACCOUNT MANAGER
2600HZ & OOMA
08.2023 - 01.2024
PRODUCT MANAGER / STRATEGIC ACCOUNT MANAGER
B-LYNK
03.2022 - 08.2023
PROVISIONING ENGINEER & SERVICE DELIVERY PROJECT MANAGER
TELIAX
03.2019 - 02.2021
PROVISIONING ANALYST
TELIAX
09.2017 - 03.2019
BACHELOR OF APPLIED SCIENCE DEGREE - COMPUTER SCIENCE
UNIVERSITY OF TEXAS AT DALLAS
POSTGRADUATE PROGRAM - DATA SCIENCE & BUSINESS ANALYTICS
UNIVERSITY OF TEXAS AT AUSTIN
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