Gabriela Roman
Irondale,AL
Summary
I’m skilled in customer service and cash handling, adept at creating efficient, customer-focused environments. Demonstrated ability to maintain high service levels, even during peak times, by leveraging a flexible schedule and strong multitasking abilities.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
El Cazador Mexican Grill
Birmingham, AL
05.2018 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance
Server
Nabeel's Café & Market
Homewood, AL
06.2022 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
After-School Teacher
Liberty Park Elementary
Vestavia Hills, AL
10.2019 - 09.2021
- Observed and monitored children's play activities to promote healthy, safe environment.
- Organized and supervised games and Type recreational activities to promote physical, mental and social development in children.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Prepared after-school enrichment activities for children to encourage student participation.
Education
Shades Valley High School
Irondale, AL05.2020
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Flexible Schedule
- Store Opening and Closing
Languages
Spanish
Native or Bilingual
Timeline
Server
Nabeel's Café & Market
06.2022 - 09.2022
After-School Teacher
Liberty Park Elementary
10.2019 - 09.2021
Cashier Team Lead
El Cazador Mexican Grill
05.2018 - Current
Shades Valley High School