Gabriela Salem
Niles,MI
Summary
Dependable patient representative with a proven track record, adept in HIPAA Compliance and building rapport. Fluent in Spanish, I excel in cross-cultural communication and patient confidentiality, significantly enhancing patient satisfaction. Expertise in conflict resolution, I consistently deliver compassionate care and efficient service.
Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Corewell Health
09.2020 - 09.2021
- Served as a concierge - greeted and communicated with patients or visitors, including collecting payments and co-payments.
- Performs clerical functions, including, but not limited to: Answers phone/switchboard, patient questions, and documentation of patient phone calls into the ED.
- Maintains patient medical records according to standards; uploads right fax documents into EPIC. Responsible for basic EMR/HER scanning.
- Actively participates in safety initiatives and risk mitigating measures where appropriate and completes position and unit safety related competencies and requirements on a timely basis.
Volunteer -Adventurer Leader
Cottonwood Church
08.2017 - 05.2018
- Responsible for organizing the club and naming leaders
- Implementing the curriculum based on the six level the children had to complete
- Responsible for organizing field trips, communicating with other community leaders and encouraging parental involvement
Behavior Coach
Southwest Behavioral Health Services
05.2008 - 05.2009
- Listened to clients' concerns and provided encouragement and support.
- Assessed individual needs to create personalized plans for behavior improvement in students.
- Improved child behavior by implementing tailored coaching strategies and interventions.
- Managed caseloads effectively while maintaining detailed records of interventions and progress updates to track outcomes over time.
- Provided ongoing communication with parents and guardians regarding student progress, promoting a collaborative approach to behavior improvement.
- Assessed patient behavior, moods, and other responses to devise treatment plans.
- Provided education on mental health topics and resources to clients.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
TLN Family Specialist
AASK
05.2006 - 05.2008
- Assisted families in navigating complex social service systems by providing informed guidance and advocacy support.
- Conducted assessments in Spanish and developed foster and adoption home studies
- Supported families in the foster care licensing process and monitor the license
- Provided foster care and/or adoptive home post-placement support services to families
Education
Pre-Nursing Studies -
Ivy Tech Community College
South Bend, IN2022
Bachelor of Arts - Psychology
La Sierra University
Riverside, CA2005
Skills
Patient confidentiality
HIPAA Compliance
Heartsaver CPR AED (CPR AED)
Customer Service
Cross-cultural sensitivity
Trilingual -Spanish Fluency/Intermediate French
Insurance Verification
Caring and Empathetic
Building Rapport and Credibility
Patient Registration
Appointment Scheduling
Gathering Information from Patients
Conflict Resolution
Affiliations
- Alliance Francaise of Chicago
Certification
- Forks over Knives Cooking Course Certificate -2019
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Patient Services Representative
Corewell Health
09.2020 - 09.2021
Volunteer -Adventurer Leader
Cottonwood Church
08.2017 - 05.2018
Behavior Coach
Southwest Behavioral Health Services
05.2008 - 05.2009
TLN Family Specialist
AASK
05.2006 - 05.2008
Pre-Nursing Studies -
Ivy Tech Community College
Bachelor of Arts - Psychology
La Sierra University
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