Gabriela Y. Alvarado
Houston,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service at Teleperformance. Proven ability to resolve conflicts with empathy and maintain professionalism under pressure. Skilled in problem-solving and teamwork, consistently enhancing customer loyalty and satisfaction. Adept at managing high-stress situations while ensuring efficient service delivery.
Overview
9
9
years of professional experience
Work History
Sales Associate
Victoria's Secret & PINK
06.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Teleperformance
04.2022 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
AND Agency
11.2016 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Preparatoria No.6
Montemorelos, NL MexicoSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales Associate
Victoria's Secret & PINK
06.2025 - Current
Customer Service Representative
Teleperformance
04.2022 - 05.2025
Customer Service Representative
AND Agency
11.2016 - 03.2022
High School Diploma -
Preparatoria No.6
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