Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriele Dawson

Cleveland,MS

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Dispatcher

Cooley Transportation LLC.
05.2023 - Current
  • Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
  • Minimized potential conflicts between responding units by actively monitoring resources allocation.
  • Developed and implemented customer service policies and procedures.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.

Pharmacy Technician

C4 Technical Services
02.2021 - 12.2022
  • Welcomed customers to the healthcare program and answered questions relating to prescriptions and over-the-counter products.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Managed opening and closing duties for pharmacy.
  • Entered and processed patients' prescriptions into internal system.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Customer Service Representative

Contact Solutions
06.2019 - 03.2021
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Implemented and developed customer service training processes.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

Education

High School Diploma -

Griggs International Academy
Berrien Springs, MI
11.2013

Certification - Retail Sales Certification

Mississippi Job Corps Center
Crystal Springs, MS
03.2013

Skills

  • Effective Communications
  • Resource Coordination
  • Creative Thinking
  • Speech Clarity
  • Customer Service
  • Microsoft Outlook
  • Following scripts
  • Spreadsheets
  • 68 wpm Typing Speed

Timeline

Dispatcher

Cooley Transportation LLC.
05.2023 - Current

Pharmacy Technician

C4 Technical Services
02.2021 - 12.2022

Customer Service Representative

Contact Solutions
06.2019 - 03.2021

High School Diploma -

Griggs International Academy

Certification - Retail Sales Certification

Mississippi Job Corps Center

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Gabriele Dawson