Gabriell Garcia
Kenner,LA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Physican Referral Specialist
Ochsner Health System
10.2020 - Current
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Attended continuing education courses to stay current on referral processes and best practices.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Scheduled appointments with specialists on behalf of clients.
Patient Access Representative
Ochsner Health Care
06.2018 - 10.2020
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Lab Courier
Ochsner Health Center
03.2017 - 06.2018
- Improved lab efficiency by promptly delivering samples and documents to their designated locations.
- Managed time effectively to ensure prompt delivery of sensitive materials within specified deadlines.
- Adhered to strict confidentiality guidelines regarding patient information and test results during transportation tasks.
- Supported laboratory staff by organizing supplies, preparing shipments, and assisting with other tasks as needed.
- Maintained accurate records of deliveries, pickups, and any special instructions for each clinic.
- Ensured sample integrity with proper handling, packaging, and storage during transport.
Sales Associate
Walmart
10.2015 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ06.2026
Certificate of Technical Studies - Medical Coding
Delgado Community College
New Orleans, LA12.2023
High School Diploma -
Alfred Bonnabel High School
Kenner, LA05.2013
Skills
- Insurance Verification
- Medical terminology knowledge
- Critical Thinking
- Excellent Communication
- Patient confidentiality
- Healthcare industry understanding
- Appointment Scheduling
- Scheduling Software
- EHR Software
- Relationship Building
- Problem-Solving
- Collaboration and Teamwork
- Appointment Setting
Certification
- Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC).
Timeline
Physican Referral Specialist
Ochsner Health System
10.2020 - Current
Patient Access Representative
Ochsner Health Care
06.2018 - 10.2020
Lab Courier
Ochsner Health Center
03.2017 - 06.2018
Sales Associate
Walmart
10.2015 - 02.2017
- Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC).
Bachelor of Science - Health Administration
University of Phoenix
Certificate of Technical Studies - Medical Coding
Delgado Community College
High School Diploma -
Alfred Bonnabel High School
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