Gabriella Barbosa
Houston,TX
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Front Desk Coordinator
Acps
Houston, TX
12.2025 - Current
- Coordinated guest check-in and check-out processes, ensuring smooth arrivals and departures.
- Managed scheduling for appointments and meetings, optimizing front desk operations.
- Assisted in training new staff on front desk procedures and customer service standards.
- Implemented improvements to receptionist workflows, enhancing overall efficiency and guest satisfaction.
- Collaborated with management to create standard operating procedures for front desk operations.
- Monitored inventory of office supplies, ensuring availability while minimizing costs through effective procurement strategies.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Catering Manager
Barbosa’s Catering
Houston, TX
04.2008 - Current
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
Immigration Legal Assistant
Davis & Associates
Houston, TX
07.2025 - 11.2025
- Facilitated the preparation of immigration petitions for attorneys.
- Conducted thorough research on immigration laws and regulations.
- Managed client communications, scheduling appointments, and follow-ups.
- Drafted legal documents, ensuring compliance with current immigration policies.
- Organized case files and maintained accurate records for easy retrieval.
- Monitored deadlines for filing submissions to ensure timely completion of cases.
- Maintained immigration attorneys' schedules to enable timely client service delivery and promote firm's income growth.
Receptionist Administrator
Davis & Associates
Houston, TX
04.2025 - 11.2025
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved issues and transferred calls to designated team members.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
Spa Receptionist
Mi Esencia Spa
Houston, TX
04.2023 - 05.2024
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
Restaurant Supervisor
Don Picos Mexican Restaurant
Houston, TX
08.2011 - 04.2014
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Server
Don Picos Mexican Restaurant
Houston, TX
10.2010 - 08.2011
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved issues and transferred calls to designated team members.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
Education
Life Sciences
San Jacinto College
Pasadena, TXHigh School Diploma -
Clear Brook High School
Friendswood, TX06.2011
Skills
- Event planning proficiency
- Staff leadership
- Food safety
- File management
- Staff supervision
- Staff scheduling
- Marketing
- Conflict resolution
- Relationship building
- Sales and marketing
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Coordinator
Acps
12.2025 - Current
Immigration Legal Assistant
Davis & Associates
07.2025 - 11.2025
Receptionist Administrator
Davis & Associates
04.2025 - 11.2025
Spa Receptionist
Mi Esencia Spa
04.2023 - 05.2024
Restaurant Supervisor
Don Picos Mexican Restaurant
08.2011 - 04.2014
Server
Don Picos Mexican Restaurant
10.2010 - 08.2011
Catering Manager
Barbosa’s Catering
04.2008 - Current
Life Sciences
San Jacinto College
High School Diploma -
Clear Brook High School