Hospitality professional with strong background in guest services and food and drink preparation. Skilled in managing reservations, greeting guests, preparing food and beverage efficiently, and providing exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Hostess
The Russian Tea Room
New York, NY
08.2026 - Current
Greeted guests warmly, ensuring a positive first impression and enhancing customer experience.
Managed reservations with OpenTable to optimize table turnover and minimize wait times.
Coordinated with kitchen and waitstaff to streamline service flow during peak hours.
Assisted in training new staff on hosting protocols and customer service standards.
Flower Barista
Dialogue Coffee and Flowers
NYC
06.2025 - 01.2026
Crafted specialty coffee beverages and espresso drinks, enhancing customer satisfaction through quality.
Created unique floral displays, elevating customer experiences with artistic design.
Provided personalized service, blending efficiency with artistic presentation to foster customer loyalty.
Shift Supervisor/Barista
Blue Bottle Coffee
NYC
01.2024 - 05.2025
Supervised café operations, leading a team of baristas in high-volume NYC location to ensure optimal service.
Trained new staff on specialty brewing and food preparation techniques, enhancing team skills and service quality.
Ensured health, safety, and cleanliness standards, creating a welcoming customer environment.
Managed POS systems and inventory, streamlining operations and ensuring product availability.
Barista/Bookseller
Barnes and Noble
Hyannis, MA
11.2021 - 08.2023
Crafted coffee and food orders, ensuring customer satisfaction through attentive service.
Assisted customers with book selections and organized displays to enhance shopping experience.
Operated registers and information systems, contributing to smooth transactions and accurate inventory management.
Hostess
Pates Restaurant
Chatham, MA
08.2021 - 11.2021
Coordinated reservations, seating charts, and guest flow to enhance dining service efficiency.
Greeted and assisted customers, fostering a welcoming and enjoyable dining experience.
Facilitated takeout service and collaborated with kitchen staff during peak hours to ensure timely order fulfillment.