Overview
Work History
Education
Skills
Timeline
Generic

Gabriella Cantwell

Boca Raton,FL

Overview

1
1
year of professional experience

Work History

Member Service Specialist

Youfit
08.2025 - Current
  • Conducted daily phone calls yo prospective and existing members to promote gym memberships and personal training packages which achieved sales targets
  • Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients..
  • Provided personalized financial guidance based on workout goals to create the perfect membership for the client, helping members make well-informed decisions about their finances.
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.

Restaurant Hostess

Lemongrass Asian Bistro
06.2024 - 12.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Packed to-go orders.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.

Education

High School Diploma -

Boca Raton Community High School
Boca Raton, FL
05-2025

Skills

  • Customer service oriented
  • Quick Learner and very adaptable
  • Exceptional communication and teamwork
  • Administrative tasks and file management
  • Health and safety awareness
  • Reception desk management
  • Multi-line telephone operation
  • Sales and marketing support

Timeline

Member Service Specialist

Youfit
08.2025 - Current

Restaurant Hostess

Lemongrass Asian Bistro
06.2024 - 12.2024

High School Diploma -

Boca Raton Community High School

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