Gabriella Da Silva

Ozone Park,NY

Summary

Experienced with operations and beauty management, emphasizing staff training and development to boost service quality. Utilizes inventory control and customer service strategies to enhance operational efficiency. Sincerely recognize each and every team member for their individual contribution to the store’s success. Strong focus on achieving results and adapting to changing needs. Knowledge of beauty trends and client relationship management ensures consistently high standard of service.

Overview

years of professional experience

Work History

Operations Manager / Beauty Manager

JCPenney

09.2023 - Current

Trained and develop staff on product knowledge and customer service techniques.
Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions
In charge of completing the task workload for weekly Floor sets, New product launches, daily replenishment and sell down strategies.
Developed promotional strategies to enhance customer engagement and boost sales.
Analyzed sales data to identify trends and adjust inventory accordingly.
Ensured compliance with company policies and procedures regarding product safety and sanitation.
Provided exceptional customer service through coaching in the moment, zoning to provide excellent customer service, resolving concerns to enhance client satisfaction.
Executing Beauty sets to ensure visual standards are up to date.
Processing damages, testers and doing on hand units adjustments to ensure on hand units are accurate.
Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
Set expectations with the beauty team to achieve personal and department goals.
Optimized staffing schedules based on projected demand, maximizing productivity while minimizing labor costs.

Operations Supervisor

Victoria's Secret & PINK

08.2015 - 2023

Supervised daily operations to ensure compliance with company standards, operational procedures and for optimal performance to ensure smooth workflow and timely completion of task.
Trained and supervise team members on effective inventory management procedures.
Execute and supervise floor sets and sell down strategies.
Implement workflow efficiency within the store environment.
Conducted regular audits of stock levels, ensuring accurate inventory reporting and replenishment strategies.
Resolved customer inquiries and concerns promptly, maintaining high levels of customer satisfaction.
Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.

Education

High School Diploma -

Academy of Apex Education

Guyana

08-2009

Skills

Scheduling
Staff training and development
Floor Sets
Inventory Management
Client relationship building
Brand representation

Marketing and promotions
Teamwork and collaboration
Problem-solving
Multitasking Abilities
Effective communication
Adaptability and flexibility

Timeline