Gabriella Desmond

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
• Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Provided friendly, courteous service to create memorable moments for guests.
• Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
• Developed strong rapport with repeat customers, leading to increased loyalty and return business for the venue''s banquet services.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.