PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
Timeline

Gabriella Dickens

Optum Specialty Pharmacy
Grand Prairie,TX
3
years of professional experience

Patient Care Coordinator with experience supporting patients, providers, and insurance companies throughout the healthcare journey. Recognized for delivering exceptional customer service, resolving insurance-related issues, and ensuring a seamless patient experience.

Work History

PATIENT CARE COORDINATOR

10 Months
Optum Specialty Pharmacy | 10.2025 - Current
  • Screened applications and paperwork for completeness and accuracy.
  • Verify insurance eligibility, benefits, and prior authorization requirements.
  • Work directly with insurance companies to resolve coverage issues.
  • Coordinate patient care with providers, pharmacies, and insurance carriers.
  • Document patient information accurately while maintaining HIPAA compliance and URAC.
  • Resolve insurance and medication-related issues in a timely manner.
  • Coordinate and facilitate the onboarding process for new patients, ensuring a smooth transition
  • Ensured customer compliance with unique requirements and timelines
  • Managed credentialing inventory, reports, and projects to meet established deadlines

CUSTOMER SERVICE REPRESENTATIVE

10 Months
Coast Professional, Inc. | 12.2023 - 10.2024
  • Managed high-volume inbound and outbound customer calls.
  • Helped borrowers manage their student loans.
  • Assisted customers with payments and account inquiries.
  • Explained payment options and resolved billing concerns.
  • Reviewed and updated customer account information.
  • Documented customer interactions accurately in internal systems.
  • Met quality and productivity goals while delivering exceptional customer service.

Education

ASSOCIATE OF SCIENCE

Dallas College Mountain View Campus | Dallas, TX | 05.2025

HIGH SCHOOL

Grand Prairie High School | Grand Prairie, TX | 06.2022

Skills

Insurance Verification
Benefits Investigation
Prior Authorizations
HIPAA Compliance
Customer Service
Problem Solving
Microsoft applications proficiency

Timeline

PATIENT CARE COORDINATOR

Optum Specialty Pharmacy
10.2025 - CurrentRead More

CUSTOMER SERVICE REPRESENTATIVE

Coast Professional, Inc.
12.2023 - 10.2024Read More

Grand Prairie High School

HIGH SCHOOL
Read More

Dallas College Mountain View Campus

ASSOCIATE OF SCIENCE
Read More
Gabriella Dickens